Nero AG Customer Community

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See the change log (2 recent)

Frequently Asked Questions

86 people asked this! Click to add your vote!

86

Upgrade Nero Platinum 2014 provided free to 12.5 users.

Lawrence Mayer asked · 72 replies · Last reply October 08, 2013 06:43 by Lars Breuning

Answered
23 people asked this! Click to add your vote!

23

Nero Platinum 14 NOT include neroBackitup14. Need to pay annually for it.

HenrySP asked · 68 replies · Last reply August 28, 2017 01:28 by Wither 1

Answered
20 people asked this! Click to add your vote!

20

Half-price upgrade offer for Nero 2015 - but zero info on product features?

David Davis asked · 167 replies · Last reply January 28, 2020 07:28 by Monica

Answered

Ideas Under Consideration

27 people shared this! Click to add your vote!

27

subtitles

Bernd Glaser shared · 81 replies · Last reply October 25, 2018 11:16 by James Watkin

Under Consideration
13 people shared this! Click to add your vote!

13

Add screen recording to the product

OliverS74 shared · 45 replies · Last reply January 24, 2015 08:44 by mmo2kds

Under Consideration

Common Problems

118 people reported this! Click to add your vote!

118

Nero Video/Nero Recode suddenly not working anymore

Nero reported · 295 replies · Last reply April 30, 2016 01:24 by Wither 1

In Progress
53 people reported this! Click to add your vote!

53

2014 platinum install fails

Stephen Hewes reported · 132 replies · Last reply August 17, 2017 17:03 by Omega Tester
31 people reported this! Click to add your vote!

31

Nero 2016 Platinum No Longer Has BluRay Player !!

Andrew Macaulay reported · 189 replies · Last reply January 28, 2020 13:34 by john madsen

Recent Praise

Patent Activation Issues Nero 10
— Richard Meredith, March 13, 2019 16:31
Nero TuneItUp and a SSD upgrade improved my 4K video editing. Do you want to know how I did it?
— Ian Keightley, March 06, 2019 12:23
Can not rip a file for my Library
— Robert Harper, December 19, 2018 22:19

See more praise

Message from Nero AG

This is a user community. For Nero customer support please send an email including your serial number/proof of purchase to feedback@nero.com

Additional support links

Deutsches Forum

Latest Update

New account sign-up/registration problems? Nero, July 20, 2018 07:27

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Community Stats	Total
Topics posted	15,998
People	23,062
Employees	3

Community members

John reported their first problem:

Nero 2018 Problem

Roger david (a customer)

just suggested an idea:

iCloud Email Customer Service Center

Nero (an employee)

just answered a question:

lost serial number

Welcome to our new members

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Jessica Seifert

joined January 28, 2020 03:18

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This community created by Since5.5 July 26, 2013 14:16