Nero AG Customer Community

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Frequently Asked Questions

86 people asked this! Click to add your vote!

86

Upgrade Nero Platinum 2014 provided free to 12.5 users.

Lawrence Mayer asked · 72 replies · Last reply October 08, 2013 06:43 by Lars Breuning

Answered
23 people asked this! Click to add your vote!

23

Nero Platinum 14 NOT include neroBackitup14. Need to pay annually for it.

HenrySP asked · 68 replies · Last reply August 28, 2017 01:28 by Wither 1

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20 people asked this! Click to add your vote!

20

Half-price upgrade offer for Nero 2015 - but zero info on product features?

David Davis asked · 167 replies · Last reply January 28, 2020 07:28 by Monica

Answered

Ideas Under Consideration

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27

subtitles

Bernd Glaser shared · 81 replies · Last reply October 25, 2018 11:16 by James Watkin

Under Consideration
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13

Add screen recording to the product

OliverS74 shared · 45 replies · Last reply January 24, 2015 08:44 by mmo2kds

Under Consideration

Common Problems

118 people reported this! Click to add your vote!

118

Nero Video/Nero Recode suddenly not working anymore

Nero reported · 295 replies · Last reply April 30, 2016 01:24 by Wither 1

In Progress
54 people reported this! Click to add your vote!

54

2014 platinum install fails

Stephen Hewes reported · 132 replies · Last reply August 17, 2017 17:03 by Omega Tester
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31

Nero 2016 Platinum No Longer Has BluRay Player !!

Andrew Macaulay reported · 189 replies · Last reply January 28, 2020 13:34 by john madsen

Recent Praise

Patent Activation Issues Nero 10
— Richard Meredith, March 13, 2019 16:31
Nero TuneItUp and a SSD upgrade improved my 4K video editing. Do you want to know how I did it?
— Ian Keightley, March 06, 2019 12:23
Can not rip a file for my Library
— Robert Harper, December 19, 2018 22:19

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Message from Nero AG

This is a user community. For help from Nero, please visit the knowledge base.

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Latest Update

Knowledge base Nero, February 03, 2020 15:04

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Community Stats	Total
Topics posted	16,030
People	23,096
Employees	3

Community members

wayne watson reported their first problem:

tune it up pro recent renew subscriptionUnknown error. please contact custo...

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lost serial number

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This community created by Since5.5 July 26, 2013 14:16