Nero AG Customer Community

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See the change log (5 recent)

Frequently Asked Questions

86 people asked this! Click to add your vote!

86

Upgrade Nero Platinum 2014 provided free to 12.5 users.

Lawrence Mayer asked · 72 replies · Last reply October 08, 2013 06:43 by Lars Breuning

Answered
23 people asked this! Click to add your vote!

23

Nero Platinum 14 NOT include neroBackitup14. Need to pay annually for it.

HenrySP asked · 68 replies · Last reply August 28, 2017 01:28 by Wither 1

Answered
20 people asked this! Click to add your vote!

20

Half-price upgrade offer for Nero 2015 - but zero info on product features?

David Davis asked · 167 replies · Last reply January 28, 2020 07:28 by Monica

Answered

Ideas Under Consideration

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27

subtitles

Bernd Glaser shared · 81 replies · Last reply October 25, 2018 11:16 by James Watkin

Under Consideration
13 people shared this! Click to add your vote!

13

Add screen recording to the product

OliverS74 shared · 45 replies · Last reply January 24, 2015 08:44 by mmo2kds

Under Consideration

Common Problems

120 people reported this! Click to add your vote!

120

Nero Video/Nero Recode suddenly not working anymore

Nero reported · 295 replies · Last reply April 30, 2016 01:24 by Wither 1

In Progress
54 people reported this! Click to add your vote!

54

2014 platinum install fails

Stephen Hewes reported · 132 replies · Last reply August 17, 2017 17:03 by Omega Tester
31 people reported this! Click to add your vote!

31

Nero 2016 Platinum No Longer Has BluRay Player !!

Andrew Macaulay reported · 189 replies · Last reply January 28, 2020 13:34 by john madsen

Recent Praise

Patent Activation Issues Nero 10
— Richard Meredith, March 13, 2019 16:31
Nero TuneItUp and a SSD upgrade improved my 4K video editing. Do you want to know how I did it?
— Ian Keightley, March 06, 2019 12:23
Can not rip a file for my Library
— Robert Harper, December 19, 2018 22:19

See more praise

Message from Nero AG

This is a user community. For help from Nero, please visit the knowledge base.

Additional support links

Deutsches Forum

Latest Update

Knowledge base Nero, February 03, 2020 15:04

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Community Stats	Total
Topics posted	16,124
People	23,211
Employees	3

Community members

Juraj Voloch reported their first problem:

"Your product status can not be verified"

Barbara Kochańska (a customer)

just suggested an idea:

STUDIOHYBRYDOWE -odłącz i wyłącz skasuj na stałe obce media player nero media...

Nero (an employee)

just answered a question:

lost serial number

Welcome to our new members

joined June 06, 2020 03:36

Brenda MacDonald

joined June 05, 2020 06:28

joined June 03, 2020 19:07

Flávio Marcello C...

joined June 01, 2020 18:20

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This community created by Since5.5 July 26, 2013 14:16