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£60 On Nero and I can't Import a single Vid

Hey when I go on to Nero advanced movie a green loading bar come and stays there forever. It doesn't allow me to do anything.
Guys I paid £60 for this and can't even return it. I would really love if someone provided me with a solution. Nero Employees HELP!

When express movie is open and I try to import something nothing happens. My computer is really old does that affect anything?
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