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I’m extremely frustrated

.avi files included in Nero Video project have no audio

I have tried this on different computers, using Nero 2016 and Nero 14. I have brought .avi files into a video project, but, when playing them in the project (or in Media Home) there is no audio. The files play fine in Windows Media Player and in other video players on the same computer. I have installed the latest klite codec pack.

I needed to get the video files edited right away, so had to install openshot video editor to get the project out. I would like to continue to use Nero Video, but, if this doesn't work,will have to replace the Nero suite.
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    Hi Don-

    When you have Nero Video or Nero MediaHome open, click on the Speaker icon in your system tray. Select Mixer. Adjust the volume level for the applicable Nero app.
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  • The volume level for the nero application is already set to 100% and there is no audio played from the .avi file. Thanks for the response, but seems to be something else wrong.
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  • Download MediaInfo from here-

    https://mediainfo.en.softonic.com/

    Open one of your .avi files in it.

    Select View, Tree.

    Provide a screenshot of the video and audio.
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    • Don,

      If you don't have a smaller file to upload, please download and try this ~1 GB AVI file:


      General
      Complete name : 20170527_UYVY422_24Bit.avi
      Format : AVI
      Format/Info : Audio Video Interleave
      File size : 940 MiB
      Duration : 17 s 833 ms
      Overall bit rate : 442 Mb/s
      Writing application : Lavf56.19.100
      Copyright : Nero AG

      Video
      ID : 0
      Format : YUV
      Codec ID : UYVY
      Codec ID/Info : Uncompressed 16bpp. YUV 4:2:2 (Y sample at every pixel, U and V sampled at every second pixel horizontally on each line). A macropixel contains 2 pixels in 1 u_int32.
      Duration : 17 s 784 ms
      Bit rate : 441 Mb/s
      Width : 1 280 pixels
      Height : 720 pixels
      Display aspect ratio : 16:9
      Frame rate : 29.970 (30000/1001) FPS
      Color space : YUV
      Chroma subsampling : 4:2:2
      Scan type : Progressive
      Compression mode : Lossless
      Bits/(Pixel*Frame) : 15.970
      Stream size : 935 MiB (99%)

      Audio
      ID : 1
      Format : PCM
      Format settings, Endianness : Little
      Format settings, Sign : Signed
      Codec ID : 00001000-0000-0100-8000-00AA00389B71
      Duration : 17 s 833 ms
      Bit rate mode : Constant
      Bit rate : 2 304 kb/s
      Channel(s) : 2 channels
      Channel positions : Front: L R
      Sampling rate : 48.0 kHz
      Bit depth : 24 bits
      Stream size : 4.90 MiB (1%)
      Alignment : Aligned on interleaves
      Interleave, duration : 20 ms (0.61 video frame)


      This file plays fine in Nero 2014 and 2016 on my Windows 10 Pro system.
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  • I don't see anything untoward that would prevent playing the audio. At one time, there was an issue with one of the Endianess codecs because one of them was proprietary. However, I think that has since been resolved in Nero.

    I should also add, I don't know if K-lite has any effect (I purposely don't add codec packs so that I'm on the same playing field as the average user).

    Since you have v2016, you can ask tech support about it by going to nero.com and clicking on Support (bottom of the page). Click on Contact and Technical Support. Submit the contact form using your v2016 serial number.

    If you have a small file that doesn't exceed 5 GB, you could upload it to filedropper.com and provide the first link it gives after the upload is complete. There are other options to filedropper.com such as Dropbox, etc. We could then try to reproduce your results.

    Another possibility is to recode a file to mpeg-4 in Recode and check to see if that helps.
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  • Thanks for all your help.. it appears, though, that none of the nero routines like the format of these files.. Recode also says the file is not valid, or has an error.. The files were created by a capture process by a Black Magic video interface, which is not something I normally use, so, this may be a once in a lifetime unusual thing.. and, I have completed the project using the other tool, which had no problems with the files..
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  • Did you have a problem with the file provided by Omega Tester?

    You can submit your problem to tech support by going to nero.com, Support (bottom of the page), Contact, Technical Support and submitting the contact form using your v2016 serial number.
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