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I’m stressed

2016 Nero Platinum not running full version

Downloaded Nero Platinum 2016 but only trial version comes up when icon is clicked wanting me to buy the version I already bought. Can not get to the full version. Tried asking Nero for help and ignored. I upgraded to Windows 10 and had downloaded a trial version of Nero when I purchased a DVD player.

Also prior to installation of Platinum 2016 I was able to use two monitors on the PC. Since this purchase of Platinum 2016, the computer will not recognize more than one monitor.

I am needing both of these for work and have deadlines.
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