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"no device was found" error when trying to import video from my camera

I'm working off Nero 14 Platinum, and attempting to import video from my Canon Vixia HV40 via Firewire. Any time I attempt to do so, Nero gives me a "No device was found" error. Just doesn't see my camera at all, though the computer does see it, and other applications do as well. Any ideas? I'd much rather be able to do the entire process with Nero instead of having to drop into other apps that have shaky quality.
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