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I’m sick!

A big mess has been created!

I've been running Nero 18 platinum and had a problem where my program would not open. I just downloaded Platinum 19 and now things are really screwed up. cannot transfer videos from prior file into this program. None of my current projects were saved and when I try to load original file from video camera they are not allowed to attach to the new project. There seems to be a Nero home (blue) symbol on all my files. What have I done wrong and how can I fix it?
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  • If you just installed v19 without purchasing it, you probably won't be able to open project files (.nvc) in it if the files contain mpeg-4, .mts or .m2ts videos since these require a purchased serial number to activate the patents.

    Which program in v2018 wouldn't open? Error messages?
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  • I did purchase v19. However since last night I did the following:
    Did a Restore on the computer which brought back v18 and v19 not to be found but:
    V18 was back on the computer with all files intact. When I clicked on NERO the Nero start came up, I clicked on Nero Video and the Orange screen appeared with a warning "the language file 19.0.27.0 does not match the ap version 19.1.3.16" App will use default language. The warning allowed me to click OK a couple of times, system opened up and I was able to produce on of my project last night. Much slower than usual. This morning the warning will not stay long enough on the screen for me to click OK. So now I can't access the program. It appears that even though v19 is not around, some of it's file are there in spite of the Restore to last weeks date. I would hope the language files can be replaced some how back to v18. Your thoughts please. Appreciate your interest. I did reinstall v18 this morning but no positive affect.
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  • Most of the Nero files are in C:\Program Files (x86)\Nero
    There are other locations but I don't think we need to do anything with those.

    Uninstall v2018, including the content pack, from Control Panel. v2019 and its content packs shouldn't be there.

    Then, go to the path I provided and delete the entire Nero folder. If you created a .nvc it should be on the c: drive unless you changed it.

    Reinstall v2018 and the Content Pack.

    Does that help?
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  • 2019 files are in the Program (x86) folder. Should I delete these first? 2019 does not show in control panel. I have not loaded any 2019 content packs.
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  • The Nero 18 folder which also contains v19 files will not delete. I've tried several times. I probable could delete by going into the Program x86 folder and delete all folders. v18 and z19. Your thoughts?
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  • Forget the old ones, I have NERO 14, 16, 17, 18, 19 all Platinum’s. Fortunately I have an external hard-drive where I have managed to preserve all of them in separate folders. All are running well. Always transferred them first to the external hard-drive before installing the newer version. Now just learned that NERO 2019 Platinum is for one year only! So the earlier versions are that much valuable.
    If you are encountering problems, first uninstall the older version and reinstall it in the other drive, of course you will require the license key.
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  • as I have been unable to delete v18 I moved the entire Nero folder off the computer to an external drive. I have reinstalled v18 and when starting to open Nero got an
    error message that indicated that I needed to find Nero Launcher.msi for the install to be completed. Where would I find that file?
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  • Please go here-

    C:\Users\"your user name"\AppData\Local\Temp

    There should be a folder for Nero installation files. The name may be similar to that or a bunch of numbers..Nero. Look for it there.
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  • From years of experience; NERO should not force us to download the application to C\Program only. It is getting overburdened and slowing the computer - a reason many will not purchase new applications.
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  • No "AppData\local\Temp" under my user file. I was able to install a temp program of Nero 9. It expires in 30 days but able to get an important DVD produced since I had saved the two components of the project in video form. Have tried to reinstall both v11 platinum and. Nero 15 Plat, but programs shut down when they started to down load "Microsoft VC Redist 2008 SP1 (X86) " then comes the "Has failed" message and all shuts down. I have made two other projects on another editing software ("Power director 16) I keep just for this kind of situation. I am going to give up on this Nero project until I get my next computer later this year and at least I should have a clean install then. I have always felt that Nero Video was and still is the best for what I do and it hurts more when problems this severe occur. I appreciate you help in any case Wither. Thank You
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  • I don't know what you mean by C\Program only. For some versions, the option to install to a different partition was available during the installation even though, by necessity, some files are still placed on the C: drive. Other people have installed it on other partitions with some success. In fact, I think Lucky Phil (one of the volunteers) installed v2016 on a separate partition and Omega Tester also installed a version on another partition.

    If one of the c++ redistributables won't install, one usually downloads and install it manually. For v2018 I think one would need C++ 2015.

    I'm wondering if the Temp folder is hidden since most Windows programs use that folder. In File Explorer (Windows Explorer) click on the AppData folder. In Organize, select Folder and Search Options. In the View tab, click on the circle for show hidden files and folders. Apply it to all folders and subfolders. After it runs, check to see if you can get to the Temp folder.

    You might be able to obviate the above by running the 2018 execution as the administrator.

    I should mention that in each new version of Nero, the MediaHome in the previous versions back to v10 are made inactive. One has to open it in the newest version installed. A similar situation exists with the installation of the free tools (WaveEditor, SoundTrax and CoverDesigner. Each new version overwrites the previous versions back to about v11.

    Nero still supports v2018. You can get tech support by downloading and running KnowHow Plus.
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  • Yesterday I decided to try to reinstall v19. It went OK . The Nero Start Update doesn't work properly, when I select OK to install the update nothing happens. I did locate the Nero Video icon clicked, and all files opened. There are no backgrounds over # 30 so had to delete, the file opened, selected different backgrounds and everything runs fine. At least l'm back in business until next year when the v19 version expires. I installed content files 1 and 2. Will install content 3 today.
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  • You can change your license to an unlimited (for extra dollars). Not sure how one goes about that. You might try customer service if you want to do that.

    Not sure what you meant by no backgrounds over #30 and what you deleted.
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  • As we clean our computer now and then, nothing remains in C:\Users\"your user name"\AppData\Local\Temp.
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  • William,

    The backgrounds are in two categories, the first containing 1-30, the second 31-48. In Express Mode:



    Advanced Edit mode has a different, but equivalent display.
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  • Those options do not seem to be available and that screen does not appear even when starting an advanced project. I'm lucky to have revived my projects which I hope to finish this week. They have opened and are functioning like they did in v18. Once they are wrapped up I will try to discover why v19, although installed, is not functioning correctly.
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  • William,

    I posted the upper corner of the Express Editing screen's Effects palate. Here's the entire screen, followed by the Advanced Editing screen:





    I thought that you may have selected only the "Creative" backgrounds (30); if you are truly missing the 18 "Solid" backgrounds in version 2019, I would think that's a matter for Nero since the backgrounds are a shared resource. You can find them in folder C:\Program Files (x86)\Nero\Nero 11\NeroContent\GraphicObjects\Backgrounds.
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  • Under Nero11 Graphic Object, Backgrounds only 1-30 exist. I have tried to install v11 prior to reinstalling v19 but not successful. I did find all the backgrounds on v11 on a separate folder I removed earlier and kept on a external drive. Is it possible to copy and paste to the nero 11 folder now on my computer without messing up current functional program, such as it is.
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    • I told him how to get tech support in a post I made yesterday.
    • Wither 1,

      Yes, I saw that. But then, you said, "William can copy the folder he found on his external hard drive there, if it's the same folder." So, rather than advising him to contact Tech Support, you offer him your advice?

      That advice assumes that the only problem with his obviously faulty installation is that 18 background images are missing. While that may be true, it shouldn't have happened and William should be helped by someone like JennyW or other Nero employee that may know something about Nero installation bugs.
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