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A problem with activation, error. Number is wrong

Hi, this morning 14/09 i have bought and received license code for nero video 2018.. Installaion was well done. But the programm refuses to upload video files. It said in add. window that it is "a problem with activation, error. My number is wrong-"
I did not re-type number, but copy it. so no mistakes can be.
I wrote to support in the morning and waiting all day long for the help.

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