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Absent Russian in Nero Vision (Nero-14-platinum)

Hello. I from Russia. Sorry for my English. Constantly I buy products Nero: 7-platinum, 10-platinum. Has bought 2 months ago Nero 14 platinum. The program does not work in Russian regarding Nero Vision. It is impossible to enter the name of film in Russian, name title of DVD in Russian. The program stops. And I must to close a program by means of ctrl+alt+del. I have sent to you more than 50 reports. I have written to technical support last week. Nobody reply me. What to me to do with this program? I can return to you your key. And to install nero 10 again. Or help me to erase a mistake.
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