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Activation issue on Recode feature

I’ve reinstalled Nero 2016 Platinum various times on my PC due to having to reinstall Windows 10 numerous times. When I click on the Recode option, it requests a validation over the internet which would go through without a problem on previous reinstalls. When I recently reformatted and reinstalled Nero and I click on Recode, it says I’ve exceeded my validations. It thinks I’m installing Nero on various PC’s. Is there anyway I can get this error message reset ? I’ve tried to get support from the Nero site but it keeps on taking me to a company that sells Nero online and they cannot help me. I bought my copy in a shop.
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