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I’m frustrated

Audio CD Copy fails with Burning ROM 2015, 2016 and 2017

Dear Sirs,
Earlier in the year I updated from Windows 7 to Windows 10. Until that time, I was successfully using Nero Burning ROM 2015 but from this point onwards I was no longer able to copy CDs (an error occurring during the analyze phase causing Burning Rom to stop and attempt to restart - also generally causing the associated CD drive fail to respond to eject commands ). I updated to Burning Rom 2016 in an attempt to cure the problem but without success. Today I tried updating to Nero 2017 but the problem remains. I have tried copying to and from different CD drives but again with no success.
Please help.
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  • Hello John-

    Is this disc you're trying to copy a commercial disc and possibly copy protected?
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  • No, this is a home recording.

    I have tried copying many discs since the problem arose and always with the same result.
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  • I only have a minute-

    Are you copying a CD to a CD or are you doing something else?
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  • I am copying non-copyrighted CD to CD.

    I have also tried running the programme in compatibity modes for Windows 7 and Windows 8, again without success.
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  • I don't know if the log is going to tell us anything but please go here-

    C:\Users\"your user name"\AppData\Roaming\Nero\Nero 15\Nero Burning ROM

    (use Nero 16 or Nero 17) for v2016 and v2017, respectively.

    Open the nerohistory.log file.

    Copy it's contents here. I think the whole thing should fit in one reply but, we'll have to wait and see.
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  • Hi,

    I have looked in the location you suggested but they do not contain any logfiles.I can only find a logfile in the Nero Launcher directory, but it doesn't look to be of much use.

    However I have found Nero crash dumps in....AppData/local/CrashDumps but I have been unable to cut and paste them into this response.

    Do you have an address to which I could send the complete files?
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  • Since running Nero 2017 again it has generated logfiles as follows:

    1. With no internet connection

    Failed to make internet connection. System error: (12007) The server name or address could not be resolved
    Failed to open file (http://install.nero.com/link.php?la=e...). HTTP error: 0
    Failed to create online file (http://install.nero.com/link.php?la=e...).
    Failed to make internet connection. System error: (12007) The server name or address could not be resolved
    Failed to open file (http://install.nero.com/link.php?la=e...). HTTP error: 0
    Failed to create online file (http://install.nero.com/link.php?la=e...).

    2. With Internet connection restored

    /link.php?la=en-US&to=153149001&oe=524725&gen_id=11&sogen_id=18&pi=32124&pg=1032&ai=185
    HTTP/1.1 200 OK
    Date: Mon, 12 Dec 2016 20:07:24 GMT
    Server: Apache/2.4.10 (Debian)
    Last-Modified: Mon, 27 Jun 2016 10:04:30 GMT
    ETag: "c09d-5363fa5706780"
    Accept-Ranges: bytes
    Content-Length: 49309
    Vary: Accept-Encoding
    Keep-Alive: timeout=5, max=100
    Connection: Keep-Alive
    Content-Type: application/xml

    /link.php?la=en-US&to=163166004&oe=524725&gen_id=11&sogen_id=18&pi=32124&pg=1032&ai=185
    HTTP/1.1 200 OK
    Server: Apache/2.4.2 (Unix) OpenSSL/1.0.1h PHP/5.4.3
    Last-Modified: Tue, 30 Jun 2015 12:53:54 GMT
    Accept-Ranges: bytes
    Content-Length: 17444
    Content-Type: image/png
    Cache-Control: max-age=10800
    Expires: Mon, 12 Dec 2016 23:07:30 GMT
    Date: Mon, 12 Dec 2016 20:07:30 GMT
    Connection: keep-alive
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  • I have also identified files produced by earlier versions of Burning ROM :

    Here is one generated by V18 on 8th December.

    907E-81A7-X950-8UCK-5X3Z-8PEM-****-****
    9057-8180-83CH-0UHL-WAWK-L0KA-****-****
    905X-81AK-32P7-PCU8-49LH-76C3-****-****
    X026-204C-XZXW-7ZW1-1ZCZ-HZT5-****-****
    X028-0083-29A5-AX8W-230U-91AM-****-****

    Windows 8 6.2
    AMD64
    Wow64Process
    Nero Version: 18.0.15.0
    Internal Version: 18,0,15,0

    Recorder : FW version: Not available - HA -1 TA 0 - 18.0.15.0
    Device bus : HA -1
    Host system bus : <>
    Drive buffer :
    CD/DVD-ROM : FW version: 1.01 - HA 1 TA 0 - 18.0.15.0
    Device bus : <> HA 1
    Host system bus :

    === Scsi-Device-Map ===
    : Optiarc DVD RW AD-7280S 1.01 storahci Port 0 ID 0 DMA: Off
    : Marvell 91xx Config 1.01 storahci Port 0 ID 0 DMA: Off
    : ST31000528AS iaStorA Port 1 ID 0 DMA: Off
    : ST3000DM001-1ER166 iaStorA Port 1 ID 0 DMA: Off
    : SAMSUNG HD103UJ iaStorA Port 1 ID 0 DMA: Off
    : ST2000DM001-9YN164 iaStorA Port 1 ID 0 DMA: Off
    : TSSTcorpCDDVDW SH-S223B SB01 iaStorA Port 1 ID 0 DMA: Off

    === CDRom-Device-Map ===
    Optiarc DVD RW AD-7280S G: CdRom0
    TSSTcorp CDDVDW SH-S223B H: CdRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 1023MB (1048575kB)
    Free physical memory: 1023MB (1048575kB)
    Memory in use : 23 %
    Uncached PFiles: 0x0
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    9.12.2016
    Copy disc to image
    22:05:21 #1 Text 0 File Image.cpp, Line 912
    Image file:

    22:05:21 #2 Text 0 File CDCopyCompilation.cpp, Line 586
    Optiarc DVD RW AD-7280S: The drive is in use by another application

    22:05:23 #3 PHASE 156 File dlgbrnst.cpp, Line 2108
    Drive is used by another application

    22:05:23 #4 PHASE 23 File dlgbrnst.cpp, Line 2108
    Reading disc aborted

    ====== *** Nero Burning ROM, History File *** ======
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  • In this case, it says the drive is used by another application.

    If you go to the Windows AutoPlay options in Control Panel, what is set for when you insert a CD?
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  • Currently it is set as "Take No Action" so I am unsure as to why Nero believes that the drive is already in use.

    I have run the program several times and can now confirm that it falls over after it has shown the CD Information window.
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  • For Audio CD in AutoPlay, can you choose Copy Disc with Burning Rom? If so, try that without a CD in the drive and then insert an audio cd.
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