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AVG identifes malware within Cover Designer 12 during installation

Nero Cover Designer 12 triggers AVG to identify malware within the download and refuses to install. Where can I download a clean version of Cover Designer??
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  • yes I see that, however I'm unable to install the cover designer regardless of saying yes to AVG to accept Open Candy .
    The install hangs at this point

    thanks
    Greg
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  • ok, cracked it, disabled AVG for 10minutes and I was able to install it.

    thanks for your help
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  • I’m frustrated
    I unfortunately told AVG to remove the OpenCandy file because it was flagged as suspect and didn't want to take any chances. I also found Cover Designer then wouldn't load so tried to reinstate the file in AVG without success. I also then disabled AVG for 10 mins and tried to reload Cover Designer again, but it still won't load, just hangs. Any solutions please.
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  • Tutorial on how to remove OpenCandy from the Nero installer:

    This is rather wordy for clarity's sake, but it's actually very easy (I did this successfully for Cover Designer 12 and it works for some other products and versions). You only need to do this once and you'll have a permanently clean set of setup files to reuse as often as desired.

    First, we need to extract and capture the Nero setup files from the installer inside a software sandbox. I use Sanboxie and this tutorial is geared towards it, but you can use any sandboxing program that gives you access to the extracted setup files and adapt these instructions.

    Download and install a trial copy of Sandboxie if it is not already installed.

    The Nero installer executable is a self-extracting archive containing the setup files. We need to get to them to disable OpenCandy..

    Open and run the Nero executable installer inside Sandboxie (open the Sandboxie window and drag the OpenCandy-infected Nero installer file into it, or right-click on the installer file and select "Open with Sandboxie"). Sandboxie will autorun the Nero installer. You may need to disable your antivirus temporarily but don't worry, the installer is running in a sandbox and cannot touch your system even if you accidentally pressed Install!

    Don’t actually install Nero at this point though. We just want the Nero setup window to open and pause, waiting for your input to begin the installation, or to possibly quit running and close. (depending on your Sandboxie's version, the Nero installer may quit and its window close on 64-bit Windows systems due to 64 bit rights enforcement. That's ok, no problem).

    Either way at this point the setup files will have been extracted into a directory inside the sandbox-- that is what we want. Leave the Nero setup window alone if it hasn’t closed. You can leave the Sandboxie window open for now and close it later when you’re done and it will close the Nero installer too.

    Browse to extracted setup folder in the sandbox using Windows/File Explorer (the default location is c:\windows\sandbox\"username"\DefaultBox\user\current\AppData\Local\Temp\NeroInstallFiles\, at least it is in my version of Sandboxie).

    In the sandbox open the root Nero setup directory inside the NeroInstallFiles directory and locate the file “setup.ini” and first make a backup copy of it for reference, and name the backup something like “backup.ini”.

    Open the sandboxed setup.ini file in Notepad (right-click on it and select Edit or Open).

    We need to kill the IS Setup Prerequisites for OpenCandy. Scroll down to [ISSetupPrerequisites] towards the bottom of the file. You'll see several lines that start with "PreReq" right below [ISSetupPrerequisites] .

    Delete the following entire line:
    PreReq0= OpenCandy.prq

    Now that "PreReq0= OpenCandy.prq" is deleted, renumber each of the remaining lines which start with PreReq1... through PreReq7... sequentially to PreReq0... through PreReq6 by just changing the number character after PreReq on each line.... It should look like this (or, simply copy and paste the following over the remaining PreReq lines if you prefer):

    PreReq0= System Requirement Validator.prq
    PreReq1= MSI 4.5 for WindowsXP (x86).prq
    PreReq2= MSI 4.5 for Windows6.0 (x64).prq
    PreReq3= MSI 4.5 for Windows6.0 (x86).prq
    PreReq4= Microsoft VC Redist 2010 SP1 (x86).prq
    PreReq5= Microsoft VC Redist 2010 SP1 (x64).prq
    PreReq7= Reboot Validator.prq

    Save your modified setup.ini and close it. Next we'll get your disinfected Nero installation directory out of the sandbox so you can use it.

    Copy or move the entire Nero installation folder from inside the NeroInstallFiles directory out of the sandbox to your desktop (IMPORTANT: do NOT install Nero from inside the sandbox!!).

    You can now close Sandboxie and/or the unmodified Nero setup.

    From your desktop open the disinfected Nero installation directory and double-click on setup.exe

    OpenCandy will no longer be installed or offered, only a clean copy of Nero. Leave the default serial number shown alone and continue the installation. If you want, you can save the clean installation folder for future installations and share it with your friends.

    Hope this works for you
    Sam
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  • This reply was removed on 2017-01-16.
    see the change log