Help get this topic noticed by sharing it on Twitter, Facebook, or email.

Black screen at playback only for some clips

I'm using Video Express in Nero Video 2018 to edit together 2-5 minute video clips and create a 1 hour DVD out of it. I've been using the same process and computer for years. This time, when I played back the burned DVD, there were 2 clips that showed a black screen, while text and audio was okay. When I check it out in Video Express, they play allright in the preview. Those two clips that are black are both 2 minute clips, so surely not an issue of too big file. Any ideas on how to resolve that? Thanks.
1 person has
this question
+1
Reply
  • Erika,

    There's a similar issue raised in topic Nero Video 18 serious problems in Exporting video into a file. You can get help from Nero Technical Support:

    Support Issues

    Help with issues involving recent Nero versions can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited