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Black screen at playback only for some clips

I'm using Video Express in Nero Video 2018 to edit together 2-5 minute video clips and create a 1 hour DVD out of it. I've been using the same process and computer for years. This time, when I played back the burned DVD, there were 2 clips that showed a black screen, while text and audio was okay. When I check it out in Video Express, they play allright in the preview. Those two clips that are black are both 2 minute clips, so surely not an issue of too big file. Any ideas on how to resolve that? Thanks.
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  • Erika,

    There's a similar issue raised in topic Nero Video 18 serious problems in Exporting video into a file. You can get help from Nero Technical Support:

    Support Issues

    Help with issues involving recent Nero versions can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
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