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I’m Mayby moving on

Burn DVD Video gives error message & closes program. Only subscription re-insatalls available.

Msg when using Burn DVD Video. "Serious problem encountered , must close immediately" on all video files. I would like to reinstall Nero Platinum 2018 but all I get are subscription downloads. I have product key. any help would be appreciated.
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  • Larry,

    At the Nero website, choose "Downloads", etc. Enter your product key during the trial installation to enable the full version.
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  • I’m undecided
    Thanks for the info. that worked. I missed the already have serial# at the bottom of the screen before. But now Nero refuses to reinstall. I've un installed it twice but on reinstall it gives the message "This program requires the file AdvrCntr.dll,which was not found on this system." When I do a search I find Folder AdvrCntr in Program files/nero/AdvrCntr/ containing TBDE2AE but no AdvrCntr.dll. Once again any help would be appreciated.
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  • Larry,

    This issue arises all of the time. I don't know of any sure-fire way around it. Furthermore, I refuse to participate in the "try this, try that" approach commonly seen in this forum. Sorry!

    Installation Issues

    Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
    Or, choose Tech Support or Customer Service
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  • Thanks for the info. I've been down the "try this, try that" road many times and would rather stay off of it. If I get to the last resort I do have a very recent disk image backup from before I had this problem. Also thanks for the nero tech support contact info. it seems hard to find, or mayby it's just where i'm looking. Many thanks Again!
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