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cancel the Re-ordered Nero 2019 Platinum Pro Order

I only have one computer, 2018/09/25 under Nero advertising pre-order Nero 2019 Platinum Pro(number 145682481), and download Enabled. 2018/10/07 received your letter, I need to complete the order (credit card). I think 2018/09/25 number145682481 of the order is not completed, the letter attached to open the document, 2018/10/07 direct orders (number 148994395). Results My ComputerNero 2019 Platinum Pro software is Re-ordered. I hope your company agrees to cancel the Re-ordered 148994395 Order. Waiting for your reply!
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