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Cannot import any file to Multimedia area NERO Platinum 2018

Hello!
Import files to Multimedia area in NERO Video (Platinum 2018) doesn't work.
I click Import, then select file (or files), click Open, and nothing happens. No error o warning message appears. Please help.
OS - Windows 10.
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  • Hello Alexey-

    Are you working in Make Advanced Movie? If so, do you have the Video tab selected?

    If you have the Video tab selected, import a single file and let it go for 5 minutes. Nero Video analyzes a file before it imports it. Normally, you would see a narrow long rectangular box with a bunch of squares in it. There would be a green area moving within the rectangle while it's analyzing.

    If you're not working in Make Advanced Movie, what have you selected?
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  • Hello<
    Thank you.
    I'm working in Make Express Movie mode, and I've tried make active Video or Images (Pictures) tab in the My Multimedia area.

    Yes, when I try to use Make Advance Movie mode I saw rectangle with green boxes moving, but it taken so much time that I decided that it's an error (some endless work) and canceled process after 2 or 3 minutes. I'll try to be more patient and shall repeat attempt tonight.

    So I have to add just 1 file at time? For video file its Ok, but I would like to make movie from a lot of images and import many file at time.
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  • You can add more than one file at a time.

    You should see the same behavior in Express editing as in Advanced editing in regards to the rectangle with the green boxes. You just didn't wait long enough. Once you import a file, it won't go through that process again if you import the same file some other time.

    Let me know how it turns out.
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  • I've had no effect still...
    Rectangle with green boxes doesn't appear in the Express mode at all (and file doesn't appear in the My Multimedia area - neither after 5 minutes waiting nor 20 minutes waiting); but in Advanced mode rectangle with green boxes sometimes appears right after opening Nero Video window and rotate endless (I waited for 20 minutes approximately), and sometimes doesn't appear at all also.
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  • Does the default Flower Meadow video show up in the video tab for both editing modes? What about pictures and audio files in their respective tabs?
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  • There is no any picture, audio or video in their tabs regardless editing mode; and default video is absent too.

    Yes, I just remember - indeed, in the previous version - Nero Platinum 2016 - there was this default video; but those version doesn't work now (it cannot find some dll files).
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  • Please go here-

    C:\Users\"your username"\AppData\Roaming\Nero\Nero 18\Nero Vision

    Delete the NVFACache folder and the NeroVideolog.txt file.

    Retry your imports.
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  • Thank you for help and assistance!

    After deleting pointed folder and file I repeated import; no object arrived in My Multimedia area. Here is content of NeroVideolog.txt (with translation of error message from Russian) - may be it be useful for problem root investigation:
    [20:50:50] AMC Log created (Date: 10/17/2017)
    [20:50:50] AMC Start log output
    [20:50:50] AMC Current Culture Code : ru-RU.
    [20:50:50] AMC Unknown audio type
    [20:50:50] AMC License checking for 40, result : 1
    [20:50:50] AMC License checking for 81, result : 1
    [20:50:50] AMC Get State of AC3 : 100000
    [20:50:50] AMC License checking for 550, result : 1
    [20:50:50] AMC Processors: 4 (Intel)
    [20:50:50] AMC OS: Windows Post-Vista
    [20:50:50] AMCUIBase Loading standard buttons from 'C:\Program Files (x86)\Nero\Nero 2018\Nero Vision\Buttons'...
    [20:50:50] GCCore Detected DirectX Version 9 or higher
    [20:50:51] ExpressUI Running Nero Video Version: 19.0.27.0
    [20:50:51] AMCDocBase Nero3D interface version is 800
    [20:50:52] AMC Get 2 Devices.
    [20:50:52] ExpressUI Detect at least one DVD Compatible recorder.
    [20:50:52] ExpressUI Detect at least one CD Compatible recorder.
    [20:50:52] AMC [Editing][ERROR] Не удалось получить фабрику класса COM для компонента с CLSID {BA09FB5C-F7B3-41F3-BB19-45B4E80759B9} из-за следующей ошибки: 8007007e Не найден указанный модуль. (Исключение из HRESULT: 0x8007007E).

    [20:50:52] AMC в Nero.Vision.Common.DirectShowBuilder.get_NeMemeoryControl()
    [20:50:52] AMC в Nero.Vision.Common.DirectShowBuilder.SetRemainMemory(Int32 mb)
    [20:50:54] AMCUIBase Loading default slide show pic from 'C:\Program Files (x86)\Nero\Nero 2018\Nero Vision\SlideShow'...
    [20:50:55] AMC [Editing] Load 105 PIPs from Nero Content.
    [20:50:56] AMC [Editing] Load 50 movie themes from Nero Content.
    [20:50:56] AMC [Editing] Load 86 Sample files from Nero Content.
    [20:50:56] AMC [Editing] Load 139 Video Effect Template from Nero Content
    [20:50:58] AMC [Editing] Load 0 audio from Nero Content.
    [20:50:58] AMC [Editing] Load 25 Audio Effect Template from Nero Content
    [20:50:59] ExpressUI No AMD graphic card is detected when NV is launching
    [20:51:00] AMC [Editing] Load 0 musics from Nero Content.
    [20:51:01] AMC [Editing][ERROR] В результате вызова компонента COM возвращена ошибка в формате HRESULT E_FAIL.

    [20:51:01] AMC в NFX.EffectManagerClass.GetEffectFlags(Guid& pID)
    [20:51:01] AMC в Nero.Vision.AssetsManager.AssetsLoader.EffectLoader.GetEffectType(IEffectManager effectMgr, Guid id)
    [20:51:01] AMC в Nero.Vision.AssetsManager.CustomEffectCreator.GetSpecialEffect(IEffectManager em, CustomEffect ce)
    [20:51:01] AMC в Nero.Vision.AssetsManager.CustomEffectCreator.Done()
    [20:51:01] AMC в Nero.Vision.AssetsManager.AcmeAdapter.OpenAcme(IAcmeMetadataSink metadataSink)
    [20:51:01] AMC [Editing] Load 193 effects from Nero Content.
    [20:51:01] AMC [Editing] Load 307 graphics from Nero Content.
    [20:51:01] AMC [Editing] Initialized Assets Manager in 8813 milliseconds.
    [20:51:02] AMC [Editing] Active Mode: AdvancedMode
    [20:51:03] AMC [Editing] Movie Setting: Resolution 720x576, AspectRatio 1,77777777777778, FrameRate 25, SampleFormat PAL, AudioChannel 2, SamplingRate 48000
    [20:51:03] AMC [Editing] Enter Editing Page.
    [20:51:03] AMC [Editing][ERROR] Не удалось получить фабрику класса COM для компонента с CLSID {08763E54-05E7-4B12-B3DF-57F6E2444B02} из-за следующей ошибки: 8007007e Не найден указанный модуль. (Исключение из HRESULT: 0x8007007E).

    [20:51:03] AMC в Nero.Vision.Editing.NETLObject..ctor(TimelineObjectType objType)
    [20:51:03] AMC в Nero.Vision.Editing.NETLTimeline.LoadFromString(String xmlString)
    [20:51:03] AMC в Nero.Vision.Editing.MovieLoader.LoadNEEProjectAsync(String neeStream)
    [20:51:03] AMC в Nero.Vision.Editing.EditingLoader.LoadAsync(Boolean& IsProject)
    [20:51:03] AMC в Nero.Vision.EditingUI.EditingViewManager.StartMovieLoad()
    [20:51:03] AMC в Nero.Vision.PageEditing.UserControl_Loaded(Object sender, RoutedEventArgs e)
    [20:51:03] AMC в System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
    [20:51:03] AMC в System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
    [20:51:03] AMC в System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
    [20:51:03] AMC в System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
    [20:51:03] AMC в System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
    [20:51:03] AMC в System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
    [20:51:03] AMC в MS.Internal.LoadedOrUnloadedOperation.DoWork()
    [20:51:03] AMC в System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
    [20:51:03] AMC в System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
    [20:51:03] AMC в System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
    [20:51:03] AMC в System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
    [20:51:03] AMC в System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    [20:51:03] AMC в System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    [20:51:04] AMCDocBase Load 204 Granted Std 2DMenu from Nero Content
    [20:51:04] AMCDocBase Load 0 Denied Std 2DMenu from Nero Content
    [20:51:05] AMCDocBase Load 45 Granted Anim 2DMenu from Nero Content
    [20:51:05] AMCDocBase Load 0 Denied Anim 2DMenu from Nero Content
    [20:51:15] AMC [Editing][ERROR] Не удалось получить фабрику класса COM для компонента с CLSID {392DB61A-EFED-445F-9332-E0B0815A9AE7} из-за следующей ошибки: 8007007e Не найден указанный модуль. (Исключение из HRESULT: 0x8007007E).

    [20:51:15] AMC в Nero.Vision.AssetsManager.AssetHelper.get_NeMediaDetector()
    [20:51:15] AMC в Nero.Vision.AssetsManager.FileAssetDetector.GetFileAsset(String fullName, AddAVInfo addInfo)
    [20:51:15] AMC в Nero.Vision.AssetsManager.MediaAssetManager.MediaAssetFactory.CreateFileAssetDirectly(String fullName, AddAVInfo addInfo, Boolean loadThumbnail)
    [20:51:15] AMC в Nero.Vision.AssetsManager.MediaAssetManager.MediaAssetFactory.InternalCreateMediaAsset(String fileName, AddAVInfo addAVInfo, Boolean loadThumbnail)
    [20:51:15] AMC в Nero.Vision.AssetsManager.MediaAssetManager.MediaAssetFactory.addMediaFiles_DoWork(Object sender, DoWorkEventArgs e)
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  • :) Canonical translation of this error message is
    Retrieving the COM class factory for component with CLSID {xxxxxx} failed due to the following error: 8007000e
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  • I assume you installed using the latest installation file from nero.com, downloads.

    I suggest you go here-

    http://www.nero.com/enu/support/conta...

    and submit the contact form.

    Please let me know what they have to say.
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  • Thank you for help! I'd submitted form on Nero support site, and here is instruction from the answer:
    "Thank you for contacting Nero Support.

    I understand you are having problems w/ the importing of media files. You have upgrade to Nero 2018 Platinum.

    It could be that there is an installation conflict.

    I advise to reinstall Nero 2018 Platinum as follows:

    1) Completely remove Nero using Add/Remove Programs in Control Panel

    2) Clean up the windows registry with the help of our tool 'First Aid Kit':

    You can download the tool here:

    ftp://ftp6.nero.com/tools/NeroFirstAidKit.zip

    how to use First Aid Kit:

    - Unzip NeroFirstAidKit.zip archive.

    - Run NeroFirstAidKit.exe.
    The window "Nero FirstAidKit (for test only)" will open.
    Confirm the message to remove the Nero entries with YES.

    - A status dialog wil open ... this may take several minutes.

    3) Run the our NeroCleanTool.

    - You can download a copy here: http://www.nero.com/redir.php?id=4556

    4) Remove NeroInstallFiles (C:\Temp\NeroInstallFiles and/or C:\Users\[user_name]\Appdata\Local\Temp\NeroInstallfiles)

    5) Remove 'Nero' folder in C:\Program Files(x86)

    6) Restart your computer.

    7) Make sure you have the latest Windows update, if not update your Windows system:

    You can refer to following article from Microsoft for this:

    https://support.microsoft.com/en-us/h...

    8) Restart your computer

    9) Install Nero - you can use following information:"

    At first I done exactly step by step this instruction, and there was no effect. Then I repeated attempt with adding one more step between steps 1) and 2): I remove all installed versions of Microsoft VC Redistributable (there were several versions).
    After that exercises Nero Video starts work correctly, files can be imported.

    Thank you one more time!
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  • I'm glad your problem is resolved.

    On the other hand, I don't know why they asked you to run the Nero General Clean Tool. It's only for uninstalling v7 through v9.

    Enjoy!
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