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Cannot get the audio from VCR to copy to computer along with the video???

I am using Nero 2014 Platinum software. When I copy from analog camcorder to my computer through a Pinnacle Dazzle DVC-100 I get no audio on my saved conversion. When I go into Nero's settings and I select the audio input from my Dazzle adapter, my audio runs along with the tape playing but now my video is frozen on the frame where the recording started? Is this a problem with my hardware or has anyone had this issue with the software? Any suggestions would be helpful.
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