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Can't import QuickTime files into 2016/2017 Recode or Video

I can't import QuickTime files into Nero (2016 or 2017) Recode or Video on Windows 10. "Nero Recode could not import..." or "Unable to insert..." The input file is not large (6 GB, high definition), but I've also tried with the first 1.5 GB of it.

I tried deleting all of the caches mentioned in http://forum.nero.com/nero_eng/topics..., but that doesn't help.
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  • If those are older videos, possibly 5 years and more the installation of Quicktime might help as they might contain very old codecs.
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  • The video, AFAIK, is new; I have Quicktime installed, and it is quite happy to play the movie. For what it's worth, iMovie on my Mac has no problem importing the file, and exporting a new video containing it, so I'm pretty sure there are no problems with data corruption or protection of any sort.
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  • Hi Timothy, would it be possible for you to post a download link here for me to check? If not, could you please install the free https://mediaarea.net/de/MediaInfo and provide a screenshot of what it says about the file. This would be great,
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  • Here's the text view from MediaInfo:
    General
    Complete name : H:\BWF\PatAndMax_VacuumCleaner_DualMono1-2.mov
    Format : MPEG-4
    Format profile : QuickTime
    Codec ID : qt 2005.03 (qt )
    File size : 5.68 GiB
    Duration : 7 min 41 s
    Overall bit rate mode : Variable
    Overall bit rate : 106 Mb/s
    Encoded date : UTC 2014-09-25 13:15:50
    Tagged date : UTC 2014-09-25 13:27:48
    Writing library : Apple QuickTime 7.7.3
    Media/UUID : A9341F95-7FAC-45A8-9E16-78CD4CC4735C
    Media/History/UUID : D04A0E7F-DB7A-4C31-9315-637354E2D1A0
    com.apple.quicktime.player.movie.audio.m : (Binary)

    Video
    ID : 1
    Format : ProRes
    Format version : Version 0
    Format profile : 422
    Codec ID : apcn
    Duration : 7 min 41 s
    Source duration : 7 min 42 s
    Bit rate mode : Variable
    Bit rate : 103 Mb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 25.000 FPS
    Color space : YUV
    Chroma subsampling : 4:2:2
    Scan type : Progressive
    Bits/(Pixel*Frame) : 1.995
    Stream size : 5.55 GiB (98%)
    Source stream size : 5.55 GiB (98%)
    Writing library : Apple
    Language : English
    Encoded date : UTC 2014-09-25 13:15:50
    Tagged date : UTC 2014-09-25 13:27:48
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709
    matrix_coefficients_Original : BT.709

    Audio #1
    ID : 3
    Format : PCM
    Format settings, Endianness : Little
    Format settings, Sign : Signed
    Codec ID : in24
    Duration : 7 min 41 s
    Source duration : 7 min 42 s
    Bit rate mode : Constant
    Bit rate : 1 152 kb/s
    Channel(s) : 1 channel
    Sampling rate : 48.0 kHz
    Bit depth : 24 bits
    Stream size : 63.3 MiB (1%)
    Source stream size : 63.5 MiB (1%)
    Language : English
    Encoded date : UTC 2014-09-25 13:23:52
    Tagged date : UTC 2014-09-25 13:27:48

    Audio #2
    ID : 4
    Format : PCM
    Format settings, Endianness : Little
    Format settings, Sign : Signed
    Codec ID : in24
    Duration : 7 min 41 s
    Source duration : 7 min 42 s
    Bit rate mode : Constant
    Bit rate : 1 152 kb/s
    Channel(s) : 1 channel
    Sampling rate : 48.0 kHz
    Bit depth : 24 bits
    Stream size : 63.3 MiB (1%)
    Source stream size : 63.5 MiB (1%)
    Language : English
    Encoded date : UTC 2014-09-25 13:23:59
    Tagged date : UTC 2014-09-25 13:27:48

    Other
    ID : 2
    Type : Time code
    Format : QuickTime TC
    Duration : 7 min 41 s
    Time code of first frame : 00:59:59:10
    Time code, striped : Yes
    Language : English
    Encoded date : UTC 2014-09-25 13:23:52
    Tagged date : UTC 2014-09-25 13:27:48
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  • I guess that would account for it--thanks. The error reporting could be significantly improved.
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