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I’m frustrated, & lil hot

can't make dvds or burn anything

I bought the version of platinum 2016 since I've always used Nero. I already was using 12 so I figured I upgrade. So after loading the trail version I decided I would purchase the full product. But after uninstalling 12 & installing 2016 I can no longer make copy nor burn DVDs. Even when I try image save then burn I get nothing and when I try direct burn from the nero media It says were the burn icon is burn not available but I thought it would still have the same functionality as 12 which it seems it does. So how can I fix this problem.
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