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can't play dvd movie on nero 12

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  • 1
    Bernhard,

    You summarized with your "SNCR".................

    Many thanks...

    at least someone else besides me... can
    see through the "smokescreen" of BS of "denial"..and putting the "blame" on the victim!

    David
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  • 1
    Wither,

    You have been VERY nice to me..

    ..even though..some of your advice..in the context of the overall "cleanliness" of the OS..made no sense to me..intellectually..to be frank..

    ..You see..I am VERY intelligent..NOT your average "Joe 6-pack!"..and I have the credentials to prove it....

    If you haven't recently..just Google searched Nero AG Tech Service "reviews" for actual..real.. customer comments..in "the real world."..do so.

    That said..

    Sure..Nero AG is delighted to have you on the "front lines" for them..masking the ineptitude and lack of concern for customers of the actual Tech team.

    So..they heap praise on you..Why not? That's cheap to do for them..

    That's the reality!

    You're acting as a "shill" ( look up the definition) for Nero AG..and that is NOT meant by me as an insult...

    Well-meaning folks can be duped..

    Proof of this????

    When it "hits the fan," who are you the advocate for??..the customer and his "problem"..or the Corporation..

    You and I..and anyone familiar with "software programs" knows that "problems" like this CAN be traced....whether or not to do that is the "measure" of a Corporation's basic integrity and sincerity...

    It should NOT be based/dismissed on "only 2 cases of a "bug." Any Programmer/Designer of a particular "feature" such as this DVD movie playback, should easily be able to figure something like this out pretty quick..(according to my many friends at MIT.)..

    David
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  • My only objective here is to try to help people solve their problems. There's no politics involved. I was in here two years before I found out that they were watching me. I knew nothing about the company.

    My point about 2 cases is that management has to decide where to place it's resources. If you have a number of problems being experienced by a large number of users, that's where the resources are going to be used. That's especially important in a small company.

    In your case, you have an intermittant problem. Maybe there's a spec of dirt on the problem discs or the drives need to be cleaned. I don't know and there's no way for me to reproduce it. I wanted you to update the firmware but you haven't done so yet. How do I help with something like that lying out there? I can just make somewhat educated guesses based on what people tell me and they don't always tell me everything. You also have a problem with Safe Mode which uses only basic drivers that are probably the same ones they used in 1992 for Win3x. How do I know there's not something else wrong with your installation? I just do the best I can under any circumstance. The major advantage that tech support has is that they can look at your nerosupport.cab to see the details of your system and they're far more qualified than I am to evaluate it.
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  • 1
    Wither,

    Well..Tech Support DID HAVE that nerosupport.cab..Obviously found nothing wrong...

    their ONLY advice was to "open up Mediahome..and put a DVD movie in the drive."

    NONSENSE!!!!!! Of course..I knew that.. I'm not stupid!!!!

    No...there's no "speck of dirt" on the DVD's that won't play..and no dirt in BOTH drives...

    Those very same DVD discs DO PLAY in Media Player and Cineplayer..

    ..and..my non-dirty two (2) drives DO PLAY other DVD movies via Nero.

    How do you know whether there's "something else wrong with (my) installation?"
    I have uninstalled..and done a clean re-formatting and careful re-installation THREE (3) TIMES..each time using different HP "Restore" discs and Windows XP Pro discs (because HP sent me extras).

    THAT'S HOW I KNOW that that my "installation" cannot be wrong!

    I have done this MANY times since 2004 on several computers!

    Believe me..I'm pretty experienced..and have lots of available computer experts as consultants. You're dead wrong when you deny the possibility/high probability that this Nero "screwed up" the Safe Mode. This Nero "stuff" infiltrates EVERYWHERE..just like Norton does..(BTW, Norton wasn't installed when I installed this Nero..and, as I told you, I do NOT have any virus or malware!)

    I just attached a Sony outboard DVD drive..brand new...and got the SAME non-playing of those DVD movies with Nero..but o.k. with Windows Media Player and Cineplayer!!!!

    So..updating the firmware on the original two fifferent HP OEM DVD drives WOULD ACCOMPLISH NOTHING.. NOT SOLVE ANYTHING!

    So..you see..I am challenging every point you are trying to make...as I should..NOT emotionally..but with scientically-based critique...

    That's how..for example..I invented the CCU and ICU in the mid-60's..challenging what was previously "taken for Gospel" in all the textbooks! Those "experts" and textbooks claimed that there were only 8-12% incidence of cardiac arrythmias in acute myocardial infarction (heart attacks)..too small a number to be "significant." ..but..from my own experience in practice, I knew they were all wrong.
    .I found that the incidence was 90%..and it WAS significant!

    You know the result...millions of lived saved by my persistence ("PITA")

    David
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  • Wither,

    addendum:

    Safe Mode..the three types..is controlled by three (3) sets of Registry items..

    When Safe Mode doesn't work..it is "usually" caused by a Virus which messes up/deletes those necessary Registry items..

    BUT..other things..like Nero can do this too..It is "all over the places" with "thousands on Registry" items..(quoting you)...and I DON'T have a virus or malware on my computer.

    There ARE Googled private "things" to re-establish" those Registry items..but..at this point..why risk it?..If needed, I still have "Safe Mode with networking.".

    David
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  • Wither,

    Addendum #2

    You referred to "intermittent" playback of DVD movies..

    You, obviously, haven't been reading my reports carefully enough..

    I have here many DVD movies...There are ones which DO play..and those that WON'T play via Nero...IT IS CONSISTENT!!!!!

    Some of the DVD's have never been used! I have checked..there IS NO DIRT on ANY of them..

    So....I hope this clarifies..A non-playable DVD movie ALWAYS won't play via Nero. A playable DVD movie ALWAYS plays via Nero!

    ..and..your remarks about Safe Mode being an old technology..and involving elimination of drivers..has nothing to do with the REAL situation...

    ..that Safe Mode..like other things IS TOTALLY DEPENDENT on Registry items..If those get "screwed up"..by any other thing..SAFE Mode is screwed up..

    Read the MANY reviews about Nero..and see for yourself how "other" things have gotten "screwed up" by Nero...

    David

    David
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  • I'm sorry to say, I can no longer try to help. I have no more ideas.
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  • Maybe a little entertainment is in order! Click here and Simply Enjoy.
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  • Just a quote from Company Profile
    Nero Quality Statement

    Nero aims to provide high quality software solutions with reliability and ease of use, without compromising on innovation and cutting-edge technology. Nero products are developed with the following goals in mind:

    Provide both novice and power-users the ability to interact with our software in an intuitive and efficient manner.
    Offer products and services which allows you to enjoy your music, photos, and videos, anytime, anywhere!
    Meet and exceed your expectations for software performance and quality.
    Provide freedom to create, play, and distribute your content regardless of hardware or file format, by taking a standards-based approach to solution development.


    No comment. ;-)
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  • I do have one more idea.

    It's possible that the DVD is AVCHD and needs to be played in the blu-ray player or the DVD was originally created from a VR, in which case there would be additional folders on the disc. So, the best thing to do is to open one of the problem discs in Windows Explorer and look to see if the only folder there is a Video_TS or if it's AVCHD.

    If it's Video_TS without any additional folders, try dragging and dropping one of the vts....vob files into NMH. Does it play?
    • Above, the originator of this topic stated, "Those very same DVD discs DO PLAY in Media Player and Cineplayer." Would that have any bearing?
    • Wither,

      sorry, but this is just the unprofessional and unscientific "trial and error" method.
      The best solution for the problem "play all dvds" is "do it with Windows Media Player". But the problem of David is exactly "play all DVDs with NMH".
      This problem can be solved by the programmers of NMH only.

      There is a big difference between "work arounds" and "error correction".

      This is also a reason, I prefer the name "informatics" over "computer sciences" for the science if've studied. "Computer sciences" suggests problem solution just as work for computers, whereas "informatics" means the science of problem solution and information processing implemented on computers. Hope, I could express my thought clear enough.
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  • 1
    Wither..et al,

    The DVD movies that WON'T play..and the DVD movies that DO play via Nero..when I "open" them in I.E. have the SAME VOB type of listings..and..dragging and dropping any of these in Mediahome shows up in the "Playback" window..but NONE will play by just doing that.

    ____________________________________________________

    Now....knowing that ALL of my DVD movies DO PLAY in Windows Media Player and via Cineplayer...ELIMINATES the possibility that there is anything wrong with the individual DVD movie discs..or the three (3) drives that I've used..

    ..the fact that I CAN play some DVD movies via Nero means that Nero..and its current Codecs, etc. ARE PRESENT.

    Common sense would insist, therefore, that this Nero Playback is MISSING some Video Codec(s) which the non-playing discs require..

    Nero 12 is sold with the sales pitch that the customer is given ALL the necessary "stuff" (Codecs, etc.) to play ALL commercial DVD movies.

    This "problem" is CERTAINLY NOT a problem with my VERY clean computer or its OS..anything currently "wrong" HAS to be caused by Nero..so let's stop trying to tie the minor Safe Mode issue as indicative that I..the "victim" or my computer or its clean Windows XP Pro OS is the "cause"..or my three DVD players..or the discs.

    That's ridiculous..

    The answer is OBVIOUS..If some DVD movies won't play via Nero..there MUST be something missing in this Nero Playback.

    Therefore the "trial & error".."try this..try that" approach is FUTILE..

    One does NOT have to be a computer ..or software..expert to distinguish "between the forest and the trees."..

    This SHOULD have been immediately ESCALATED to Nero's top Tech experts..who WILL know INSTANTLY what missing Codecs, etc. are causing this..

    _________________________________________________

    Right now..scientically..what I'd like to do..is get a free complimentary Nero 14..and install it on my other HP desktop (a dc7100CMT)..to see if that computer will..or will not play all my commercial DVD movies...It has two different Sony DVD drives...

    I can't use the current Nero 12 for this..because its serial number is "dead"..This computer is an HP dc7600CMT..

    and, obviously, I can't do this "test" via any "trial version" since DVD playback is NOT included in the ":trial version."

    _______________________________________

    How much effort would that be for Nero? I'm not going to continue to use Nero anyway..because..within the next couple of months..I plan to install/upgrade to Windows 7..a process wherin all my current programs will be lost..including any "complimentary" Nero 14

    I'm NOT looking for something for "free"..I'm looking for a solution..and my suggestion will..in less than an hour, clarify things..

    I am SURE this is worth doing..both for me..other future customers..and for Nero.

    David
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  • Wither,

    Your advice earlier was to open one of the non-playable DVD movies..and see if there is Vido_TS folder..and then look to see if there are any other folders...

    How, then, if there were no "other folders," could that DVD movie play normally in Windows Media layer and in Cineplayer??

    THAT would be IMPOSSIBLE..Those "other folders" comprise the titles of chapters, etc..

    Correct me if I'm wrong..

    ..and..why would any commercial DVD movie sold retail in the U.S. have to be played on a Blu-Ray player???

    ______________________________________________

    This..alone...indicates that you are NOT knowledgeable..or qualified to address a "problem" like mine...

    ..like the Fix It tool..like the Scannow, like the drive firmware...NONE of these could possibly help...that's NOT just my opinion..but shared by real computer experts and software programmers here...

    ____________________________________

    I am VERY candid..The "truth" sometimes hurts to hear.

    What you SHOULD have done..is insist that this "problem" be escalated...NOT to the Nero fellow who handles dissatisfaction with the Forum..who can..and did..fall back on the fact that I got a refund...

    This NOT something isolated to my "system"..This deserved escalation to a level high enough to really analyze..not just guess..

    Yes..I realize that my "problem" is isolated..just two (2) such issues..BUT that doesn't relieve the manufacturer of a good faith effort to escalate things to those to whom such a "problem" could easily be figured out.

    THAT NEVER HAPPENED.

    .Barnhard, as you know, agreed with me..and he has more experience in programming than you..or me!

    __________________________

    Yes..it's easy for you to "bail out"....Your real allegience is to Nero..not me or folks who consult the Forum..

    IMHO..as I've said before..YOU SHOULD BE THE ADVOCATE FOR THE CUSTOMER

    In my career as a Physician..I would NEVER "bail out" on a patient..whether I got paid or not. That patient..if the "problem" couldn't be figured out by me..WAS escalated...again..and again not only within my own Hospital or City..but to any expert anywhere in the entire United States..and beyond.

    It would make absolutely no difference to me..or my colleagues..whether it was an "isolated" problem..there is NO difference..

    Pardon the analogy..and don't pick it apart...

    ____________________________________________________-

    Finally..I do appreciate your trying to help me. I believe that you are obviously sincere but are up against the "Peter Principle."

    David
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  • The only folders on the disc should be the Video_TS folder and the Audio_TS (which is usually empty). All the files needed to play the disc are within the former. If Nero MediaHome won't play a vts.......vob, there's something seriously wrong. All the chapter information, etc. is in the .ifo files.

    I don't know if there any AVCHD DVD's sold in the US. I just mentioned that as one of the reasons that you wouldn't be able to play a DVD in NMH.

    I don't have the ability to escalate anything. I don't work for Nero. In the early days when we had a very active chat line, I would sometimes go there and ask if someone at tech support would look at a particular thread.

    You came to the forum looking for help because you cut off your options with tech support. Since the Nero employees don't usually get deeply involved with this type of technical problem in the forum, you're left with me or one of the other volunteers. I've asked a lot of questions and asked that you try a number of things based on your answers and my experience here and in three other forums. What else do you want?

    You and BeBiMa can do the politics thing with Nero AG. I don't want any part of it.
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  • Wither,

    you do the politics thing for Nero!
    IMHO Nero more and more emphazises in selling a cool multi media suite. Errors are tried to eliminate in a new version ( with new errors, that's the nature of development ), but not in "older" versions.
    Compared to the old community there is less activity from competent Nero employees. Is this an effect of an "error management" at the hotline?

    I'm experienced in software error handling by work arounds. The effective way is recognizing the bug report, supplying the customer with a work-around, working on the error and releasing an updated program version as soon as possible. This means a transparent communication of this process also.

    David's problem can be summarized as follows:

    • He detected that Nero12 can't play all sorts of DVDs, albeit Nero AG advertises it's suite as the "swiss army knife" for multimedia ( I got such an ad mail just today).
    • After some discussion he got a refund. Means Nero cannot or is not willing to correct this error.
    • He published this error in the forum here. Perhaps he was hoping Nero development would react on this "bad ad".
    • Nothing really happened, but a discussion beetween you, him and me.
    • It would have been very easy to find the error, correct him, supply David with a corrected version and to ask him to give a response about the functioning of the player ( I'm sure he would have done that ).
    • This thread could have the structure
      • report of the error
      • some discussion
      • Nero announces to work on this, work-around: "use Windows Media Player"
        after David tested the corrected version, he posts the absence of this error



    Maybe some Nero officials join in this discussion, but my experience tells my the probability is very low for this.

    Bernhard
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  • Wither,

    Now I'm REALLY confused.

    You say that the only folders that should be there are the "Vdeo_TS" and the "Audio_TS"....

    Then..you say to drag and drop a "vts_vob" into NMH and see if it plays.

    All my DVD movies have BOTH "Video_TS" and several "vts_vob's"..both the DVD movies that play and those that won't play...

    .

    Right now...I can get a vts_vob" into the Playback window..(it indicates that at the top of the window)..but when I click the Play arrow..nothing happens...

    I've tried this with BOTH DVD movies that play..and those that won't play...

    I'm totally confused..and frustrated.

    Does this give a "clue??"

    Telling me that something is "seriously wrong" is, of course, obvious.

    Can't you, at least forward this to your contacts at Nero Tech?

    David
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  • The vts....vob are the actual video streams and don't require any of the .ifo or .bup files to play except when you try to play a disc. Those files are limited in size so there may be more than one of them.

    When you have Windows Explorer open to a disc so that you can see the .vts...vob and then open Nero MediaHome to the opening screen, you should be able to drag and drop a .vts....vob file onto the screen (you should see a little + box during this operation. The file should play automatically.

    The reason I asked you to do this is to make sure that the streams on the problem discs actually play. If they do, then there's a different problem with the discs.
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  • Wither,

    Well I did EXACTLY as you described...

    The vts_vob file will NOT play....whether I try it with a non-playable..or a playable DVD movie..

    I've tried this many times..per your instructions...

    You'd think it would work with the playable DVD movies..at least..

    When you try it yourself, what kind of play do you get? A chapter of the DVD???

    David
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  • The directory Video_TS holds the information of the DVD.
    The contents is contained in the various files in this folder.
    Usually the DVD is played if you open a folder or a drive containing this structure.

    Opening a single vts_*.vob may not work / show much because of the short play time.
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  • O.K.

    I now tried dragging and dropping the whole Video_TS folder into NMH..

    It played on the playable DVD movies..but NOT on the non-playable DVD movies..

    On the latter...again..the DVD Playback "froze"...requiring me to use Task Manager to stop NMH...after that, I got a pop-up that CPU was excessive..and had to re-start computer.

    This scenario is just what happens when I try to play the non-playable DVD movies by the normal method.

    Either something is "blocking" ..or NMH lacks some Codec(s)..

    I'm "stumped!"

    That's exactly why this "problem" needs a Nero program design expert to figure out what's wrong with Nero's program..

    As I've said..they DO have that Nero zip file which I sent them many weeks ago.

    The point is...How do I..with any confidence...order and pay for Nero 14?

    That's why I am pursuing all of this.

    You'd think Nero would understand this very reasonable concern..and help.

    David
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  • When you play a vts....vob, there won't be any menus or chapters. It's a pure video stream.

    I had tried a commercial DVD on my other system last night. I could only drop the vts...vob in the open space underneath Photo Products on the left side of the opening screen. If I used a vts...vob in a folder on my hard drive, I can drop it any place.

    In NMH, click on Market. Is the Nero MediaHome PlayBack plug-in still shown as installed?

    Select a vts...vob on one of the problem discs. Right click and select Open with. If Nero MediaHome isn't the default, set it as the default by browsing to

    C:\Program Files (x86)\Nero\KM

    and selecting the MediaHome.exe.

    I think I've already mentioned that NMH is common to v10-v14 so upgrading to v14 is unlikely to solve your problem.
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  • Wither,

    Yes.."Playbacl" is installed...

    When I right click..either one of the vts..vob files....or right click the MediaHome.exe..there is no "open with"...just "Open"..

    ..and then a box opens up saying that I can't "open" those files..

    Anyway...I really can't understand how to make MediaHome the "default" by your instructions

    What's the point of trying this..?

    When I drag & drop one of the vts..vob files (from a DVD movie that DOES play), that vts..vob does NOT play either..only "dropping in" the full folder, VT_TS will lresult in playing..but..only for the DVD movies that DO play anyway when done the routine way..

    Yes, you've already told me before that Nero 14's MediaHome is the same...but,perhaps, when I upgrade to Windows 7, ??it might work..

    That's why I've been trying to figure out what's wrong here right now.

    ____________________________________________

    The real question..then...is what is different about those DVD movies that won't play vs. those that will????

    ..and..why do these non-playable DVD movies play normally in Windows Media Player and Cineplayer on this computer..

    ....sounds to me that there must be a missing ..necessary Codec(s)i n MediaHome Playback..Maybe that is too simplistic..but..often..the very simple explanation is the correct one...

    Be that as it may..I've really given up.

    This dilemma needs someone familiar with the design of the program for DVD movie playback in Nero...

    Isn't there any way to obtain such an escalation..????

    I had no alternative but to get a refund..but that, IMHO, shouldn't rule out just "running" this by the proper upper level program designer person in Nero Tech.

    David
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  • I explained why I wanted you do this 2 posts ago.

    Go to Control Panel, Default Programs, Set Associations. Click on Associate a file type.....

    Browse to .vob. Click on it and select change progam. If NMH is not listed, open the Other Programs. If NMH is listed, select it to change the default program. If it's not listed, then select Browse and browse to the mediahome.exe. Select open and then select Okay.

    Once done, then try to open one of the .vob files on a problem disc by right clicking and selecting Open.
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  • Wither,

    I have Windows XP Professional....

    I don't have "Default Programs".."Associations..

    ..and..on a .vob..I don't see anything to "change program."

    Obviously..you're using Vista or Windows 7...

    Now what?

    David
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  • Wither,

    I just looked up how to do this in Widows XP..

    I'm, frankly, afraid to try this...playing around like this with file associations is..I think..risky...because, then, I may end up not being able to play these ..or any other DVD movies in Windows Media Player..or Cineplayer..

    It might really mess up the intended associations..and hard to reverse ..for someone like me....

    ...and...what is the point of this anyway..We (I) already know that even the full Video_TS folder will NOT play on the these DVD movies..so..why would vob files play?..

    I don't see where this exercise accomplishes anything..and it's risky..

    Correct me..if I'm missing something...

    If your suggestion then "plays"..then what?

    ...if it doesn't..then what???

    ..reasonable questions..I think..

    David
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  • It can't mess anything up. If it did, you would change it back to the way it was. You could set a system restore point if it really worries you. Please work with me on this. It's the only way we're going to figure anything out.

    I'm trying to figure out why NMH won't play your discs. If it will play the .vts...vob then there's something else amiss. If it doesn't, I'm not sure where to go next.
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  • Wither,

    We already know the answer..

    I can drop vts..vob files into NMH and its Playback already..

    It recognizes the vts..vob file....switches to the Playback screen..where it lists whatever vts..vob file I'd used..

    ...but..NOTHING happens..except it "freezes"..requiring me to use Task Manager.

    Now..you say that "if it plays".."there's something amiss"

    ..then what????

    ..if it doesn't play.. you're "not sure where to go."

    So....what's your reason to try this?

    Yes..I could "reverse" the file associations..but..to what??

    Right now..these "files" can be opened and played by either Windows Media Player..or by Cineplayer (in the "options" under "Autoplay..

    If I had to "re-associate"....I'd..I anticipate..have to pick one program..not both to play DVD movies from then on....and that worries me.

    You see..I think like a scientist should..I think several steps "beyond"..

    ..I always ask myself.before doing something...

    ."then what?

    Wither..do not take this "reasoning" as lack of appreciation..

    Yes, we can try this..try that..but it makes no sense to proceed along a path..beyond which there is no obvious route to pursue. even after we then have the "results" of such testing which you have suggested.

    If I'm wrong on my "take" on this..please give me a "heads up" on what I'm missing ..or not understanding..

    David
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  • Dr. Pressman:
    I suspect that Wither 1 won't be back for a while, so I'll just interject a thought or two and go away. First, let me thank you for your past work in the medical field. I have benefited enormously from modern CCU/ICU facilities to the point that I may have had both feet in decades ago instead of only one foot in now. So, thanks for that.
    However, for all of your unquestionable ability in the medical arena, I can assure you that you are exhibiting somewhat of a beginner's attitude wrt Windows. You may need a little advice from your computer genius friends at MIT to familiarize yourself with the intricacies of file associations. Or, you can use your Google expertise to confirm the following short description: when a file extension such as .wmv is associated with a program such as Windows Media Player, WMP simply becomes the default program for .wmv files. In other words, if you double-click on a .wmv file in Explorer or use the context menu's "Open" command, WMP will automatically open and play the file. This association does not affect your ability to open the same file from other media players such as NMH using the program's "Open" command. I hope you find this helpful.
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  • Omega Tester,

    Yes..I had done a Google search for what you have outlined..but I have no idea what files I'd be re-associating..they could be sort of "generic" files..

    applying to several Media players...and..then...having done that...how to get back to "square 1??"

    Anyway...the REAL point is that...no matter what the results...What then???

    That's the ultimate question

    What good is the information...if there are no "next steps..

    Ending up with.."something is amiss"...or "can't think of anything else to do"..the two "results"....stated by Wither, would accomplish nothing..

    Maybe I'm missing something in my thinking...but either "result" leaves me at "a brick wall."

    What good is the "information and testing"..if you can't do anything with it?

    I hope you understand my hesitancy in proceeding down this suggested path

    No matter what I would find..Wither hasn't indicated any possible "next step.".

    That's NOT enough of an incentive to proceed fooling around with altering file associations..especially when I think "Windows Restore" may not be able to correct any mess-up with file associations..

    Please correct my "read" on this..if youo..r Wither... think I'm incorrect.

    Many Thanks!!!

    David
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  • Altering file associations doesn't "hurt" your system. It only changes the look and feeling. As Omega Tester wrote, if you change the association from NMH to WMP for a specific file type it just changes the program started by a double click.

    But this doesn't help to solve your problem. If NMH can't play a specific video file, it makes no difference whether you call NMH explicitly or "automagically".
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  • Of course it doesn't help at all.....

    I already successfully "dragged & dropped" vts..VOB files into NMH and it "recognized" it....and , then, it switched to the "Playback" screen...again, showing the vts..VOB file in it..

    ...but it WOULDN'T PLAY!

    What Wither suggests is just another way to do the very same thing...

    ..or am I wrong???

    __________

    Either something is "blocking" NMH from playing these DVD movies...or.. there is something that is "missing" from NMH that is required.....

    ..the latter, I'd think, is a Codec(s)..

    WMP plays these DVD movies..because, somehow, it shares/gets the necessary Codecs from the Cineplayer..otherwise, WMP in Windows XP would not/could not play DVD movies..inw Indows XP

    Somehow..this doesn't benefit NMH...it has its own "stuff"..supposedly ALL the necessary Codecs to accomplish this....supposedly......

    Only the programmers of Nero would know if this is what's wrong here..or they SHOULD know..

    ...but I , alone, can't get them to help..

    ..that's why I keep asking Wither..and Jens..to call Wither's "friend"..the CEO of Nero AG..who kmows of Wither's value to Nero and its customers..

    Jens "escalated" this to the wrong department of Nero....to the overview folks who monitor complaints about the Forum..

    ..this has never been about a "complaint" with the forum..Wither..or Jens..

    Again..I'm asking for Wither and Jens to "escalate" this to the proper folks..as a reasonable accomodation..irrespective of my having..as an only resort..that refund...

    I think that Nero SHOULD be interested..as a necessary..ongoing..post-marketing followup for "bugs" ..like this...

    Sure..I fully understand that if many customers are having this "problem," it gets "noticed"..and addressed..

    ..but..I don't think this issue would take much time and effort to look at too.
    Certainly..I have spent an enormous amount of time on this here..

    David
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  • Dr. Pressman:
    Shortly after Nero 12 was released, I wrote to Tech Support about my difficulties importing files from YouTube, then a newly introduced "capability." What came back was an incorrect statement that Microsoft would end support for Windows XP in April of 2013. I corrected them and they agreed that 2014 is the correct year. The actual issue was ignored. As I read the situation, I was being told that my problem would be ignored (like many others before and since). Now, it appears that Microsoft will actually end support. Read about the termination of Microsoft support for Windows XP here.
    My point is that, IMHO, you would do better to upgrade your OS now and hopefully find Nero working as you wish.
    You have undoubtedly noticed that the other user with problems similar to yours, but with Nero 2014, has successfully moved forward by installing an up-to-date driver. Now, you no longer have that situation to use in garnering support. And, it wouldn't hurt to notice that it didn't take a software designer to isolate and solve the problem. You are fighting a lonely battle while using a soon-to-be obsolete OS. Good luck!
    • End of support for an OS doesn't mean the death of all OS installations.
      Nero 12 is compatible to Windows XP and therefore work in existent XP installation!

      If Nero doesn't see it this way, they should refund all customers with Nero installations on XP. Their program isn't working after April of 2014.
    • BebiMa:
      I moved my Nero 12 Platinum installation from my now defunct Windows XP system to my now "in the shop forever" Windows 8 system because of difficulties I was experiencing. So, I guess one could say Windows XP is "compatible" with Nero 12, but I wouldn't say they play well together.

      While it may be true that an OS doesn't die the day support is withdrawn, it most certainly becomes vulnerable to security breaches. So, unless a user doesn't mind an occasional virus, worm, trojan, ..., continuing to use Windows XP after the first week of April seems like utter foolishness unless they disconnect from the internet!

      Finally, I find it interesting that the System requirements for Nero 2014 still list Windows XP, SP3 since there has been an apparent defacto refusal to support XP installations for well over a year now.
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  • Omega Tester,

    Exactly...I WAS hoping that..via the other customer and his "thread," I'd possibly find a solution for my "problem"....but...no luck there!!!

    Yes..when I have the time..I'm planning to upgrade my several computers to Windows 7 over the next couple of months..before April end of XP support....

    ..but ..who REALLY needs Nero Suites at all?

    ..I have several "free" Nero CD's...like Nero 10 OEM ..which I can install..just to be able to "burn" stuff...

    For DVD movie playing...I..obviously..will have Windows Media Player..which is all I'll ever need...

    My "experience" with Nero..is consistent with yours..and countless others which I've now read about on Google searches...

    At least..I got a refund...

    ..but it hardly compensates for all the time and thought I've wasted on this.

    ____________________________________________________--

    I'd still like to know from Wither..what he hoped to accomplish via his changing file associations.etc...beyond what I'd already found out without risking that. I know..to him..who's much more experienced in these things, there is no concern for a "risk,"..but..for me...I still can't see where this would have led me and my "problem."and I don't want to add to or compound the situation...

    David
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  • Wither,

    I'm trying to think of an analogy from my Medical background..

    Often..over the years..I had occasion to call in "Consultants".."experts" on this or that..

    Yet..I never just "left it" to them...If what they recommended made no sense to me..regardless of their "expertise," I remained my patient's "Advocate."
    Often...I "fired" such a Consultant/Expert..got another one..until "things made sense " to me..

    I'm pretty sure that you understand what I've been saying..and why. Things have to "make sense."or.. should..

    I have to know where I'm going..and why...

    Yes..I've challenged the logic of some of your well-meaning suggestions..respecting, all the while, your significant experience..and your undoubted sincerity.

    ..but...in the process..I hope you understand why I have hesitated..and questioned.

    Most things..even complex things can be broken down to understandable and simpler.terms so that less experienced folks can hopefully, make better decisions.

    Yes..I'm sure that several of your suggestions HAVE resolved other folks' problems on this Forum...but..each case may be different..and one has to consider the ENTIRE context..the "history"...and all the other surrounding factors which..like me and my "problem" may preclude automatically..or "knee-jerk" solutions which may not be applicable..or likely to be successful.

    Personally..I don't know how you can do what you do on this Forum..without easy back-up to Nero Tech..at higher "levels."..when such escalation is in order.

    An Emergency Rooms in a Hospital..even the finest ones.. are often sufficient for a great many things...but..without the capability to "escalate" from the Emergency Room...it would be insufficient...

    ..but............these are just my opinions.

    David
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  • Dr. Pressman:
    A little story. Years and years ago, while in the military, I successfully traced down many a problem. To aid in these endeavors, we had huge troubleshooting manuals that basically contained two things. The first was a set of "one-line diagrams." These diagrams traced single signals from source, like 'depth sensor', to destination, like 'safety computer', through all intervening equipment, junction boxes, etc. They were extremely useful.
    The second was a set of "flow charts", that began with a symptom (unable to play DVD, for example), and followed with a set of result dependent steps to perform in order to isolate the source of the failures. These charts were 100% useless!
    The one-line diagrams were indispensible; the flow charts added to the work since I felt obliged to file a TFR (Trouble/Failure Report) on the "process" in addition to the required TFR about the initial issue.
    So, while I appreciate the criticism of "trial and error" methodology, let me assure you that these demands for some sort of stream of conditionals are not helpful.
    In a similar vein, I've experienced decades of "of course" situations throughout my civilian employment. This is where a problem arises and a "brain-storming" session results in an assortment of opinions about where the source of the problem lay. This is followed by the eventual problem solution using techniques involving measuring instruments, debuggers, etc. This invariably is followed by each of the "brain-storming" session participants saying, "Of course, ... blah, blah, blah!" Moreover, there's total agreement that, "I would have suggested that but no one ever said ..."
    So, in the end, everything makes sense?
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  • Let me put it to you this way. Do you want my help? If yes, please do what I ask. If you what to engage in nothing but braggadocio, snipes at Nero tech support, etc., I'm just going to terminate my attempt to help and move on. You can get BeBiMa or Omega Tester or someone else to try to help. This constant questioning rather than action does nothing to solve your problem. I could care less what the other software does. We're dealing with NMH.

    It's your choice.
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  • Wither,

    Yes....I want your help..

    What you've seen...is a result of frustration.

    I'm going to delay..for several days..because of another more pressing personal matter...

    Meanwhile...isn't there validity in my feeling that your suggestion re: changing file associations..is tantamount/equivalent to what I've already found out by successfully drag/drop the same vts..VOB file(s) into NMH?

    ..and..if it "plays"..or "doesn't play"...then what??

    The latter question is, obviously, not unreasonable..and should be thought about and addressed..and answered...

    My impression is that you'd have no idea where to go..in either case.

    Have I misinterpreted?

    David
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  • I think this whole discussion can't really get to an end!
    David found an issue in NMH running on Windows XP. This error will not be corrected by Nero, thus the refund.

    Remains the conclusion:
    • NMH isn't able to play all sorts of DVDs ( when running in XP ). That is not really a problem, because there are numerous alternatives.
    • Nero is reluctant to discussions about internals ( and software quality )
    • All "workarounds" that change the system ( but not Nero SW ) bear the danger of making the system more unusable


    Bernhard
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  • Wither,

    I just went to MS..to see how to change file associations in Windows XP.

    I did EXACTLY what they outlined...BUT...the first step is to find a VOB file..which, of course, I did..then..right click on it...it is supposed to have an "option" of "Open With"..

    ..it doesn't!

    The only option is "Open"..

    ..then..following MS instructions...I open up Nero..then KM..but there isnt' a listing for MediaHome.exe..or any "Browse" option...

    ..so..without, at least, an "open with" option, I can't proceed at all in Windows XP to change file association.

    I assume you don't have access to a Windows XP computer..so you can't see this dilemma for yourself...

    ..and..again..I'm not sure what this exercise can/will accomplish anyway.

    Bernhard has summarized things in the post above..

    Again...what exactly do you hope to learn by my doing your suggested change in file association?

    David
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  • Wither,

    O.K. that "link" clearly tells me how to do it....

    ..but..right now..a selected vts..VOB is associated with "unknown"

    so..if I want to revert back, I can select EITHER Windows Media Player on the list..OR..Roxio Cineplayer...NOT both..and there is no option to revert to the original "unknown."

    What I'm afraid of..obviously, is that I'll then be unble to play these DVD movies with both of these other programs..I'd be "locked in"..and..perhaps..have to again change file associations each time I'd prefer to use one or the other program for these vts..VOB files...

    Again....I ask you what do you hope to learn..or do AFTER I'd go through this?

    That's a very direct question..unambiguous....

    Why is this any different than what I've already found out??

    It sounds like..to me...doing the same thing as drag/drop process..accomplishing the very same thing...getting the selected vts..VOB file into NMH..that's all..but doing it a different way/path...

    David
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  • All changing the application does is make that application the default if you double click on a file. If you change it to NMH but want to open it in WMP, you would just open WMP and browse to whatever file or disc you want to play.

    When you try to drag and drop a Video_TS folder, then the other files like the .ifo, come into play. I'm trying to first determine if NMH can play the video stream on the problem discs.

    By the way, I think Peter solved his problem by updating his motherboard video driver, at the request of tech support. I haven't gotten directly to the forum yet to make sure I'm not getting him confused with someone else.
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  • Dr. Pressman:
    As I have stated above, assigning a program as the default by establishing a file association has absolutely no effect on your ability or lack of ability to open the designated file type from other programs. For example, my system has .wmv files associated with Windows Media Player, but I can open and play .wmv files from at least 5 other programs. I can't give you an exact number because my computer is "in the shop."
    And now that I am here again, let me just second BeBiMa's assurances to you that none of this file association business has anything to do with your difficulties.
    Furthermore, I am having a great deal of difficulty understanding why you keep beating on Wither 1, a person with a chemistry background, not a software background.
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  • Wither,

    I understand...

    ..but...I drag/dropped JUST the vts..VOB files..NOT the whole Video_TS into NMH..

    this eliminates those "other" files..like the ..ifo, etc....

    Also..I tried drag/drop the full Video_TS too....it played the movie on ONLY the DVD movies that played anyway in NMH.....

    so...your suggestion ..it appears..accomplishes the very same thing I already tried with individual vts..VOB files..

    Right???

    You still haven't answered the "then what?"

    if your method ends up with "no playing"..then what?

    if your method ends up with "playing"..then what?

    David
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  • Omega Tester,

    My intention was NOT to "beat up" on Wither at all...

    He..like me...has a scientific background..is familiar with "scientific algorithms" in "scientific decision-making"..

    My very direct questions re: his current suggestion are entirely consistent with the above...it is not "beating up."

    My "persistence" could be misinterpreted..I suppose...

    Remember..Wither has been doing this for five years..and 25,000 "posts"..has an enormous experience with Nero software.... well beyond his primary chemistry background.

    I very much respect that experience..and his obvious interest and sincerity in trying his best to help me...

    ..so..I've asked questions..I've always done that when I don't understand things.

    Many thanks to you too!!!!

    David
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  • This reply was removed on 2014-01-12.
    see the change log
  • Open Nero Video, Make Slide Show, and add the 10 photos to the Storyboard. Click on Next and select Create a Disc, DVD, DVD-Video. In the Content screen, click on the clapboard underneath the preview screen. Select Automatically detect chapters. Run it. Click on next. In the menu editing screen, use the defaults. Click on Next until you get to the burn screen. Select Burn To and select your hard drive and specify a path to burn it to. This whole process should only take 5 minutes.

    Try dragging and droppping the resulting Video_TS folder into NMH. Does it play?
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  • i tried to do that....

    I assumed you wanted me to get "pictures" from the many pictures on NMH..I was able to drag 10 pictures to the upper area..but when I clicked "next,"..it asked wheteher to "save"..or not..no matter what I choose..it then has a pop-up saying that the movie is empty and deleted..

    I can't drag these pictures to the area where it says to drag/drop them...

    I'm willing to try..but your instructions "assume"..I guess..that I know how to do all this..I don't.

    You'd have to be much more specific...

    I await your step-by-step more comprehensive "how to" reply..

    _________________________________________________

    Meanwhile..if this is just "testing" whether..or not..Video_TS folders can play in NMH,..I already know they can....when I drag/drop a Video_TS folder from a "playable" DVD movie into NMH..it DOES play...On the "non-playable" DVD movies..it won't play.

    Is that what you're trying to do with this procedure?

    I'm figuring THAT is your purpose...

    Is it??

    David
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  • You have to drag the photos down into the box on the Storyboard. You can select them all at once using the standard Windows Explorer key strokes.

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  • I do have pictures in My Documents...but I can drag them...but they DON't drop into that area..or any area..

    When I go to another screen ..to make a slide show, I CAN drag/drop 10 pictures..BUT..then what?

    I can't get these into the screen you've shown......they DON'T ""drop"

    Seems simple..but I'm at a loss!!!

    Again...are you just testing whether a created video will..via its Video-TS file..play in NMH?

    If so..again...I told you that it can play Video_TS files..

    This..I think..is just testing the same thing...Am I incorrect?

    Believe me..I've drag/drop many times before..in other situations...but this particylar screen will NOT let me "drop" pictures into it...

    David
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