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CD Burning ROM 2016: registering serial number issue

I've just the CD Rom Burning software, having downloaded and tried the trial. I have my serial number via email but I cannot seem to get the program from coming up with the 'Checkout' option every time I load it. When I go through the Update option, it says that 'the serial number is already loaded onto your computer'. I've tried re-booting but still I get the Trial checkout. Please help.
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