compatibility of nero 2014 with win8X64

i am unable to add files for burning. my os is win8X64. is nero 2014 compatible for win8X64. help me please
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  • I’m confused
    This reply was created from a merged topic originally titled
    my os is win8X64. i am unable to add files to nero burning rom 2014..


    is nero 2014 compatible with 64 bit win8 ? if so why i am unable to add files or folders. it is stopping when i am trying to add files. please help me
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  • Hi David,

    Nero 2014 is compatible with Windows 8 64bits systems. This information can be found here:
    http://www.nero.com/eng/support/#n201...:

    Regarding the problem that you are facing, what happens if you try to add the files directly from the Windows Explorer per drag and drop? Does the same problem occur?
    Also, do you happen to have a Kaspersky antivirus installed on your system? if so, does the problem persist if you disable the antivirus to add the files to Nero Burning Rom?
    Thank you!
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  • sir,
    the nero cd rom is stopping, when i am trying to add a file. with a message "nero burning rom has stopped working" "a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is availabe". i dont have kaspersky installed. i even tried with stopping my antivirus quickheal. no use, i have the same problem still. please help me.
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  • Hi David,
    Have you tried as suggested to add the files directly per drag and drop? This might help.

    We will need to get in contact with some more detailed information to be able to analyze the problem. Please send an e-mail to TechSupport using the following address:
    techsupport@nero.com
    Please make sure you write Forum in the Subject of the e-mail and also add a link to this Forum Entry.
    Also please attach a NeroSupport.cab file to your e-mail, so our Burning Rom Support Specialists can anaylze the problem in detail.
    Here the steps to follow to create the file:

    Click the following link to download the "GetSupportFiles.zip" file to your hard drive:

    http://www.nero.com/link.php?topic_id...

    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking the EXE-file.
    -> The "C:\WINDOWS\system32\cmd.exe" window opens.
    The tool may take several minutes.
    You can track the single steps in the displayed window.

    After the tool has successfully run you will find a file named "NeroSupport.cab" on your desktop. Please attach this file to your e-mail.
    Thank you!

    Please send us this file as an e-mail attachment
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  • Also, you may get that message if the files are copy protected.
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  • Drag and dropping video files that were recorded on my phone would not load into nero 2014 like they did in nero 12. Then i remembered that i had a similar problem before. And now my video files work fine. The answer is that a Dll. file is miss called alt.100 dll. fix this and you should be good to go.
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