Confused nero customer

Will nero still work with DVD shrink? DVD shrink will not recognize nero on my computer. I am currently running windows 8 with nero 12 platinum and I had nothing but trouble installing nero. I ended up having the geek squad install it and it took them 3 tries and about 16hrs. Everything seems to work except for for nero video. It comes up with the application failed to start because its side by side configuration is incorrect. Just wondering if anyone can help me?
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