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customer issues

How come they pulled our online or any kind of tech support (free) from USA? I used to enjoy getting an answer to any new questions that came up and I had tons, but then you guys disappeared from the radar. Credit where credit is due but what about the future? I like the products but tech is tech and you need help. I can no longer download old purchases too. Good thing I have all my copies backed up, I do lots of installing. And what about issues in back it up I do not know how it works and I can not restore files only , just the entire drive? Thanks for listening at least! Doug.
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