I’m angry,sad, dissapointed,frustrated all of them

Download of Nero 10

My computer crashed and I lost Nero 10. Many attempts and ten emails have failed to download it completely from customer support, it freezes the computer half way through and I'm left some of Nero 10 but not Nero vision which is what I want to use

I mentioned to the complaints department that a disk might solve the problem. the reply was that I could buy one !!!!
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  • I've tried this one three times and it freezes half way through downloading but I'll try again.
    Geoff
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  • What browser are you using? Have you tried it with a different browser?
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  • To erase any earlier problems I thought I'd remove the partial program of Nero 10 that I have.
    On trying to delete Multimedia suite 10 using add remove programs it come up with Fatal error during installation. and on burn rights 10 it questions 'Transform rights'

    I use internet explorer, windows XP,. I've got 430GB spare and 960 Ram

    Thanks for the quick reply, after ten days not getting anywhere you give me hope.
    Geoff
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  • Going to Nero control centre just sends me to buy Nero 14 on upgrade
    Online options and Update are not available.

    I looked up my previous emails, it was the 12th February when I first contact the customer help line. Frustrating
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  • Sorry, but I don't understand your problem.
    So, you was now able to download and install nero 10?

    What exactly did you do in the nero control center?
    Have you entered you nero 10 serial during installation?
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  • OK I go Programs to Nero to Nero 10 on the menu. There is only Nero Control Centre available nothing else.
    Click control centre I have Nero Multimedia suite 10 with serial numbers inset expires never and OK un state
    under that I have Nero Quik DVD nothing else

    Thats under serial numbers on the left panel
    Clicking Update or online options in the other panels says they are unavailable
    At the bottom I have Upgrade which tries to sell Nero 14 and Add or remove
    I don't want to remove anything and I don't know what to add.
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  • There seems to be a problem with your installion.
    As you said, your computer crashed and you have problems with removiong nero 10, I think in the registry/msi database are still information about nero 10, therfore the installed thinks, the apps are already installed and does not reinstall them.

    As you cannot trust a crashed computer at all, I would recommend to simply reinstall windows - then also nero will install without problems.
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  • This is the newly furbished computer, I had a new motherboard and hard drive on 11th February
    I'm trying to download your program which I had before, along with all the other programs I lost.when it crashed. Out of all the programs I have reloaded yours is the only one which has failed so I think the computers OK.

    If I reinstall windows I will loose al my programs I just loaded during the last two weeks
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  • So, nero was never installed on this pc?
    What windows do you have?
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  • I’m frustrated
    Would it install via an installation disk, would that overide the problem caused by the download?
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  • Yes Nero 10 was on this computer before it crashed and I used it for editing camcorder videos of family and motor racing. It was only the motherboard and disk drive that was renewed.

    As I replied earlier I'm on XP
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  • The problems are not caused by the download - the problem are caused by your computer.
    Your installer database seems to be corrupted.

    So, I can only repeat: Best would be windows reinstall.
    You can also try tools like myuninstall and try to cleanup the database - but if this works...
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  • I’m Totally angry and let down
    I have checked my installation files with Microsoft and they require no up dates.

    The problem of non installation has only happened with your software. I have downloaded other software with no problem in the last few days.

    I have sent a total of fifteen emails to Janina Albert and her colleagues at the support team in the last two weeks and although they solved nothing they never mentioned installation files.This is the first time. I notice from various blogs other people have difficulty installing Nero 10.

    When I complained to customer care they replied twice and then gave up, telling me I could buy Nero ten on disk if I wanted

    So I've bought Nero ten which I can't download, I can't even delete the rubish of what I have got of Nero 10. To re install Windows XP I have to take it back to the shop because even though it is a licensed copy I don't have a loading disk. Another £60 I will loose all the programs I've spent two weeks downloading. This will take more hours of precious time. It's not good

    I feel let down totally by the service and quality of care It's been two weeks of frustration .
    I'd like to know if there is a reason why I shouldn't complain to Jurgen Kurz and Daniel Benz
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  • > So I've bought Nero ten which I can't download,

    Sorry, but now we are back again to the first point.
    Please give clear answers:
    Do you have a download problem - or an install problem?
    Was you able to download the installer from:
    http://www.nero.com/enu/downloads/pre...

    or not?
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  • Right I shall answer as clear as I can

    I think the problem is both, a download problem caused an installation problem

    My computer, which had Nero 10 on it, crashed in early February. It was returned to me by a reputable dealer on February 11th with a licensed copy of windows XP and service pack 3 and very little else. He replaced both motherboard and disk drive So it was effectivly a virgin computer
    I downloaded my printer and windows added some updates. Because I have family videos from Christmas dowloading Nero 10 was an importance. I contacted your colleagues on that day and was requested to download from Nero-mirror.co./com/support/Nero-10.6.11300.exe (ref Nero ID 3297403002 There are 13 emails to this site)
    THe computer froze half way through the installation and did so the next three times although it did load Nero Qwik and Nero 10 Media it wasn't complete and didn't load Nero Vision which is what I used.I reoprted back to Janina Albert and she requested a screen shot of what happened on the screen and a Nero Support.cab lg archive which I sent.

    She replied by saying I could BUY a recover disc. I've already paid for this software why should I pay again. Now there is a lot of dialogue persuading me to up date to Nero 14 at a price and asking me simple questions like what version of windows do I have Surely the cab log should tell you this

    On th 18th February I downloaded ftp22.nero/nero10/79a etc but that froze as well
    !8th another offer to download to Nero 14, maybe after I get Nero 10 working!!!
    On the 20th they still don't understand that only part of Nero 10 is downloading
    On the 21st I'm asked what operating system I use! I replied windows XP and after that they ceased to communicate further
    I then complained to your complaints depatment because I was getting nowhere. I suggested a disk loading might be better than a download. They reply that yes I could buy one if I wanted. I repeat I'm not paying twice for Nero 10 He too never replied again So I came to you. At least you're interested in the problem your other departments weren't only wanting to sell updates

    I tried to erase what bits of Nero 10 I have using add remove programs to the download as you suggested a free run but it came up with fatal error during installing which I suppose is when it crashed the first time on the 12th Feb.
    To sum up I think this first ipoor installation caused the problem.

    Since then I have downloaded programs from the internet and disk with no problems at all. I find this whole process anoying and frustrating.

    I will now try and download your installer again and hope you have some boffin that can sort this problem out.
    I hope this answer is clear

    Down we get
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  • It directs me agin to the Nero Control centre again which only gives me my serial number . Pressing update or online options says not available. Not much use
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  • Where did you buy v10? It hasn't been for sale at nero.com for almost 3 years.
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  • Again, it is very hard to understand you - and therefore to help you.

    Do I understand you right?

    a) You have successfully download the nero 10 installer, right?
    b) You are able to run the installer, the installer says installation sucessfull, right?
    c) But you are missing some applications, e.g. nero vision, right?
    d) You can start the nero control center, and here your serial-number is listed

    Is all this correct?
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  • I sorry you find it difficult to understand me I don't know why.

    The first time I downloaded from the address Janina Albert gave me the computer froze and did not download all of Nero 10. I sent her the screen shot and the cab lab diagnostic from my computer to show what was wrong OK.

    No I can not laod the installer, as I said in the above missive. I go to Nreo on programs, slide onto Nero I only have Nero Control centre nothing else. I click nero control centre and it comes up on a pannel showing my serial number. OK

    On left there are two icons update and Online Options Clicking either of these saysUpdate service not available. SO what do you want me to do now. So I can't run Installer OK

    I am missing ALL aplications. I have my serial number it was given to me by Janina Albert from the support centre and is surely proof that I bought it from you. Yes it was about two years ago.OK

    To give Nero a better chance of downloading again I tried to remove Nero on add remove files on the control centre and it comes up with' Fatal error on installation' which goes back to the first time I tried to download it on the 12th February from Janinas download Nero/mirror etc

    How can I say more clearly I can't download the installer because Update and online options do not allow me to go further. Have you analysed the cab lab report and the screen dump?
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  • Hello Geoff,

    I contacted my Customer Service Colleague regarding your issue, and together we tried to understand the problem that you have been facing.
    Please note that we haven ́t received any screenshot from you. We know that you tried to send them, but for unkown reasons, we haven ́t received any of them.
    According to your e-mails and all the information that you gave us here, I got to the conclusion that you could never redownload Nero 10 completely. Apparently only some rests from an old Nero 10 installation are still on your system.
    You will receive an e-mail today from my colleague with a solution for you. This solution should allow you to install Nero 10 on your system.
    Please contact my colleague directly via e-Mail if you have any further doubts.
    Best regards,
    NeroUser
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  • Please let us know what the solution is and if it works.
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  • Thank you,
    yes I will let you know. I have to go out now but will try it over the weekend

    However as I said in my previous notes, when I tried to remove what I have of Nero 10 before, it comes up with ' Fatal Error during installation' Does the support team know this

    But I'll try again
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  • I received an installation disk from Nero ans both solves and clarifys the problem.

    To install the disk I still had to remove, via add/remove programs, the partial installation of Nero 10 that I had. I tried loading the disk without removing it and it wouldn't download it.

    In the end I had to reload windows XP again and indeed the disk loaded OK, but of course I had to reload all my other disks and games to get back to where I was which took a few days and what I wanted to avoid.

    So to be brief it was the crash and partial download of Nero 10 at the very beginning that stopped any further downloads becoming effective. So end of story. Frustrating that it took so long. I don't know why the screen shot and the analysis file didn't reach Nero, after the scond time I sent it to my wife's computer at the same time. That arrived all right, it's still there and I'll now delete it now I'm up and running. Looking back I don't know why it took so long to sort out.
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  • Sorry you had to reload XP but I'm glad it worked.

    Don't forget to run the check for updates from the Nero ControlCenter and installed the Creative pack, if you haven't already.

    Enjoy!
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  • why can i only see nero 10 update up here and no nero 10 trial i need nero 10 trial to which i have a full serial key i purchased nero 10 a long while ago and no oger have it but i still have a useable serial key where could i get a copy from please ive tried softpedia but that doesnt work either
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  • i recently purchased nero 15 but lost it due to a crashed computer. how can i redownload it again.
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