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I’m frustrated

DVD Burning

Nero Video after compiling DVD when I try to burn to DVD comes back with some programs are not registered. I checked and all serial numbers appear to be registered however when I try to re register it keeps reverting back to re-registering programs. I have changed from NBN to ADSL in a different location. The Internet is a little slower but can still reach all other websites to check emails etc but cannot get support from NERO to solve this problem.It worked fine before. I am a long time paid up user and have many DVD's to burn.Please help Don
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  • Hi Don-

    Which version of Nero are you using?

    Can you provide a screen shot of the error message?

    You also mentioned serial numbers. You only need one serial number and that's the purchased serial number. If there are any trial version or expired serial numbers in the Nero control center, remove them.

    Have you installed your version more than 5 times or installed it on a new computer or changed operating systems on your system?
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  • Screen shots are not uploading.Serial numbers were for other applications that came with Platinum 2018 however only one serial number is used when I uninstalled and reinstalled.I still could not register serial numbers. I have only done this once since purchasing.My Operating System is Windows 10 which is upto date. This is an extract from the very long error log.All information prior to this seems to indicate everything normal until it starts to Burn:-
    [16:15:43] AMC Log created (Date: 08/17/2018)
    [16:15:43] AMC Start log output
    [16:15:43] AMC Current Culture Code : en-US.
    [16:15:44] AMC Unknown audio type
    [16:15:44] AMC License checking for 40, result : 1
    [16:15:44] AMC License checking for 81, result : 1
    [16:15:44] AMC Get State of AC3 : 100000
    [16:15:44] AMC License checking for 550, result : 1
    [16:15:44] AMC Processors: 4 (Intel)
    [16:15:44] AMC OS: Windows Post-Vista
    [16:15:45] GCCore Detected DirectX Version 9 or higher
    [16:15:46] AMCDocBase Nero3D interface version is 800
    [16:15:46] ExpressUI Running Nero Video Version: 19.0.27.0
    [16:15:46] AMC Get 2 Devices.
    [16:15:46] ExpressUI Detect at least one DVD Compatible recorder.
    [16:15:46] ExpressUI Detect at least one CD Compatible recorder.
    16:18:33] AMC Windows NT based 10.0
    [16:18:33] AMC AMD64
    [16:18:33] AMC Wow64Process
    [16:18:33] AMC Nero API version: 19.0.0.1
    [16:18:33] AMC Using interface version: 10.1.0.0
    [16:18:33] AMC Installed in: C:\Program Files (x86)\Nero\Nero 2018\Nero Vision\NeroAPIFiles\
    [16:18:33] AMC Application: Nero\NeroVideo
    [16:18:33] AMC Internal Version: 19,0,0,1
    [16:18:33] AMC === Scsi-Device-Map ===
    [16:18:33] AMC : ATA WDC WD10EZEX-08M1A01 iaStorE Port 0 ID 0 DMA: Off
    [16:18:33] AMC : HL-DT-STDVDRAM GH24NSB0 LN00 iaStorE Port 0 ID 0 DMA: Off
    [16:18:33] AMC : Seagate Expansion Desk 0909 UASPStor Port 1 ID 0 DMA: Off
    [16:18:33] AMC === CDRom-Device-Map ===
    [16:18:33] AMC HL-DT-ST DVDRAM GH24NSB0 D: CdRom0
    [16:18:33] AMC =======================
    [16:18:33] AMC AutoRun : 1
    [16:18:33] AMC Excluded drive IDs:
    [16:18:33] AMC WriteBufferSize: 83886080 (0) Byte
    [16:18:33] AMC BUFE : 0
    [16:18:33] AMC Physical memory : 4095MB (4194303kB)
    [16:18:33] AMC Free physical memory: 3219MB (3296752kB)
    [16:18:33] AMC Memory in use : 60 %
    [16:18:33] AMC Uncached PFiles: 0x0
    [16:18:33] AMC Global Bus Type: default (0)
    [16:18:33] AMC Check supported media : Disabled (0)
    [16:18:33] AMC 17.8.2018
    [16:18:33] AMC NeroAPI
    [16:18:33] ExpressUI Burn process failed with status 3
    [16:18:33] ExpressUI Failure message: 'The project could not be recorded because some of the necessary licenses have not been activated.
    [16:18:33] ExpressUI Please follow the instructions on the screen to activate your license. After the license has been successfully activated, please restart the application and try again.'
    Appreciate your help.
    Kind regards
    Don
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  • The licenses it's referring to are not serial numbers. Those are the licenses that Nero has to pay the patent holders of mpeg-4, .mts and .m2ts formats for each person that uses a Nero product that supports those formats (there may be others). One pays the license fee when purchasing Nero. In trial and essential versions, which are free, one won't be able to work with those formats.

    You can test what I'm saying by using only some format like .wmv in the project.

    Since you answered yes to my last question, please send an e-mail, which contains your serial number, to patent.activation@nero.com. They will reactivate your patents. Note that they don't work weekends.

    Let me know how it turns out.
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