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I’m Frustrated

Error during installation advrcntr6.dll

I bought Nero platinum 2018.
I unistalled Nero platinum 2017 before installing 2018
During installation, i have an error stating that the advrcntr6.dll is missing.
I have tried unistalling et reinstall but nothing work.
I have tried deleting all install file and search the web for a solution.
Nothing i found work.
I'm unable to open the program because advrcntr6.dll is missing.
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  • Stéphane,

    Nero solution for the same problem installing Nero BackItUp, where you can find:



    Also,

    Installation Issues

    Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
    Or, choose Tech Support or Customer Service
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  • I’m Happy
    Problem solved.
    The folder and the file where not there.
    I searched my c: dirve and found the advrcntr6.dll file in a temp folder.
    I then created the C:\Program Files (x86)\Common Files\Nero\AdvrCntr6 folder.
    I copied the advrcntr6.dll in the advrcntr6 folder.
    Registered the file using Command prompt with administrator privilege.
    cd program files (x86) ; cd common files ; cd nero; cd AdvrCntr6
    Regsvr 32 advrcntr6.dll
    Uninstalled and reinstalled Nero 2018.

    Everything work for now.
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  • Stéphane,

    There are other files in that folder on my system:



    It may be that they are put there during installation?

    You may want to contact Nero about the missing folder, its content, and the consequences of not having the files that are missing:

    Installation Issues

    Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.

    Or, choose Tech Support or Customer Service
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated