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I’m frustated

Error Nero Platinum 2018 Suite on windows 10

Hello good morning,
I just installed Nero Platinum 2018 Suite on windows 10 and Nero is not working. It does not get to run.
Viewing the errors of the Windows System, I get this information:
"
The application-specific permission setting does not grant the Local Activation permission for the COM server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
  and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
  to the user NT AUTHORITY \ LOCAL SERVICE with SID (S-1-5-19) in the LocalHost address (with LRPC) running in the application container with SID Not available (Not available). This security permission can be modified through the Component Services administrative tool.
"
What I can do?
Regards, and thank you very much
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  • Hello-

    As it says, you can modify the permissions using the Component Services. A Microsoft solution for this problem can be found here but it's not for the faint of heart-

    https://answers.microsoft.com/en-us/w...

    That's for Vista but it would likely be the same in Win 10.

    Or, tech support might be able to give you an easier solution. I suggest that you go here-

    http://www.nero.com/enu/support/conta...

    and submit the contact form.

    Note that they don't work weekends and their weekend is now starting.

    Please let me know the solution if they can provide one.
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  • I’m thankful
    Hi,

    finally I had write to the support, and they told me next:

    "
    To remediate this issue, please download the Nero registry cleaning program. Please proceed as follows:

    Download the Nero FirstAidKit from

    ftp6.Nero.com/tools/NeroFirstAidKit.zip

    to your hard-drive. Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive. Double-click on the

    unzipped EXE-file to start the Nero FirstAidKit.

    -> The window "Nero FirstAidKit (for test only)" will open.

    Confirm the message to remove the Nero entries with YES.

    -> A status window will open.

    The execution of the tool may take several minutes.

    Please wait until the progress has been completed.

    -> The message "Finished cleaning up" is displayed.

    Close the window by clicking the "finish" button.

    -> Nero FirstAidKit has removed all Nero entries from your registry.

    Afterwards, reboot your computer and start a new Nero installation on your system, please run your installation file as administrator. No new issues should arise.

    We hope this information has been of service to you.

    "

    And now it's all ok.

    I hope this helps someone.
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  • Thanks for reporting the solution. I wish more people would do that.

    I didn't think that the first aid kit would work here or I would have given it to you. Shows what I know. :)
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