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I’m frustrated

Error when installing Nero Burning Rom and Video 2016

Hi, i have just purchased Nero burning rom 2016 and Nero video 2016. i paid and recieved a mail with my downloadlink and the activation key. When the download is finished and i try to install i'm getting an error " There seems to be a problem with a downloaded file. you want to download it again and continue with the installation" when i click YES it keeps asking the same question over and over again. any suggestions?
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