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Failed installation

I purchased the Nero burn 2017 and the installation failed due to incorrect serial #.I used the product serial as opposed to the computer serial. I can't get back to the right screen to correct this. Is there a number I can call?
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  • You would use your purchased Nero serial number. Note that it doesn't contain any "O"s, only zeroes.

    If the installation failed, you won't be able to get to the Nero ControlCenter because it won't be installed.

    If it might be installed, you can go to C:\Program Files (x86)\Nero to see if the ControlCenter is there. If it is, run the ncc.exe file. If it opens, you should be able to enter your purchased serial number.
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