Just downloaded and installed Nero 2016 Platinum without any problems, everything seems to work BUT the Flower Meadow sample and Express Video Effects are missing in Nero Video/Nero Sound Trax will not start.
Express/Burning Rom/Recode/Backitup/ResueAgent/CoverDesign all seem to work as they should, I never tried MediaHome/Browser because I never use them, Any suggestions would be very welcome.
Help get this topic noticed by sharing it on
Twitter,
Facebook, or email.
Twitter,
Facebook, or email.
-
Hi Old Mick ... not sure why Nero SoundTrax would have an issue .... is this on Windows 10?
As for the Flower Meadow not showing up, I fall back to my oft' recommended cache-clearing posts ...
You can delete the Nero Video "Cache" folder contents, and they will be re-initiated when Nero Video starts up again.
Where to do the deleting:
Substitute your windows username for "YOUR USER NAME" below ...
For Nero 2016 :
(1)
Delete the folder "Nero Vision" at
C:\users\YOUR USER NAME\AppData\Local\Nero\Nero 2016
(2)
Delete the folder "SharedMediaData" at
C:\users\YOUR USER NAME\AppData\Local\Nero
(3)
Delete the folder "Nero Vision" at
C:\users\YOUR USER NAME\AppData\Roaming\Nero\Nero 2016
Note: The above folders are usually "hidden" folders in Windows, so you might have to use the "View" Tab in Windows File Explorer to show hidden files from C:\users\YOUR USER NAME
and below. -
-
p.s.
If you are on a newly upgraded to Windows 10 computer ...
Perhaps a couple of old .dll files have "gone missing" ?
As in this older post:
http://forum.nero.com/nero_eng/topics... -
-
-
-
Hi Lucky Phil/Wither
I'm running W7, Phil I did as requested deleting the cache folders sadly it didn't work and yes the ContentPack was installed, just to be on the safe side I downloaded the ContentPack again then installed it again but still no MeadowFlower or ExpressVideoEffects(see screenshot) I downloaded SoundTrax again and this time it installed!
MeadowFlower should be here: C:\Program Files(x86)Nero\Nero11\NeroContent|SampleFiles\Video, but the only thing in there is the sample photos no FlowerMeadow Video!
I'm more concerned about having NO ExpressVideoEffects
-
Hmm ... something amiss with the installation.
I'm not sure if the Flower Meadow video comes as part of the "base" installation, or only shows up after the Creative Content pack is installed.
Perhaps a fresh re-install is needed to get it going?
(Perhaps trying the "FirstAidKit" steps will do the trick)
However, make sure you have all the serial number details kept safe first if you go down that track.
We can find the FirstAidKit steps post if you want to give that a whirl ... -
-
-
-
-
As far as I know, the flower meadow video is part of Classic and Platinum.
If you go here-
C:\Program Files (x86)\Nero\Nero 11\NeroContent\SampleFiles\Video
is the Flower Meadow video shown in two aspect ratios in both PAL and NTSC?
If you go here-
C:\Program Files (x86)\Nero\Nero 11\NeroContent\EffectTemplates\Video
all the express video effects should be present. -
-
Hi Lucky Phil/Wither
As you can see from my previous post there is NO Flower Meadow clip there only a folder with the Sample Photos.regarding the folder for the Express Video Effects everything is there EXCEPT Express Video Effects(see screenshot in my last post)
A fresh reinstall is on the horizon but I might wait until I've had enough
"Buffalo Grass" or I just might learn to live with what I've got!!!
Unfortunately I can't find a link that works for the FirstAidKit- view 2 more comments
-
-
-
Most of those stories were promulgated by me. When that file initially became available, I started to recommend it (I have a copy that I was willing to provide to others). Nero specifically asked me not to dispense it for the reason you mentioned. As a result, I don't do it. I've not made comments when you and others have provided links to it since, basically, I'm honoring the Nero request and what others do is not for me to question.
-
-
Wither 1,
Well, that "what others do is not for me to question" attitude seems simply irresponsible. After all, this is advice from people you call "experts". -
-
-
-
Cheers Omega Tester/armand
I might just do that as my "problem" does not stop me using Nero Video or the rest of the Nero Suite, its a minor inconvenience. I uninstalled 2015 platinum after a year of it working faultlessly, then it started playing silly beggars so I thought its time for 2016, and thankfully I never had any of the installation problems some people seem to have. I'll fire off an email to Tech Support tomorrow and see what they have to say.- view 5 more comments
-
-
-
-
-
-
In another thread, a person responding to Lucky Phil said that Iobit still finds Nero entries after running the FirstAidKit. I'm not going any further with this conversation.
-
-
Wither 1,
Please provide links when you make these claims! Perhaps, it leaves behind the serial number entries. Whatever! In any case, your statement, "As I understand it, it changes certain data or values in some registry keys/subkeys when a version older than the one being installed is installed." has no basis that's discernible to me. -
-
-
-
Boys my head is now spinning, I just want the easiest, fastest, not much work etc: solution to my " minor inconvenience" . Phil that link does not work nor any other that I could find. Maybe just maybe to save myself a lot of grief I'll email tech support but right now I'm off back to bed as it's just 6am here and as my name implies I needs my sleep!!!
-
Sounds good to me ... however, if you want to try the kit, let me know and I'll bung it up to pogoplug for you.
-
-
-
-
-
Hi Lucky Phil/Wither/Omega Tester
The link you supplied decided to work and I now have the FirstAidKit on a USB drive,
I then decided to email tech support and discovered you had to go through their website support page, What genius thought that up? I tried to attach/drag & drop my CAB file with NO joy and clicking on SEND had no effect, so I don't now if anything went. How long does the automated response take to come through once they receive an enquiry? -
-
-
-
Here's the Effect Templates-
http://www.filedropper.com/neroeffect...
Note that both of the links I gave you are for the "Video" folder. I didn't upload the audio files. -
-
Hi Wither
I downloaded your files, opened them then dragged and dropped to the correct paths and files, although I can see then in c: etc etc they do not show up in Nero Video. Do you have any idea how long it takes for a automated response e-mail to come to acknowledge receipt of an enquiry? I finally managed to send a message but NO cab file! -
-
You should get an automated response shortly after you make your submittal.
Somebody else in the German forum a few weeks ago had the same problem with attaching the .cab file. That person and tech support jumped through hoops trying to make a go of it. I can't find that thread.
I recommend that you send a message without the .cab file and let them know you can't attach it. -
-
Hi Wither
I done exactly that, response time 8 minutes!!! Do you think if I have to create another CAB file it will show the files I dragged and dropped to their locations even though they do not show in Nero Video???-
oldmickthe joiner,
I suppose you could:
1. Delete the files that Wither 1 gifted you!
or
2. Include a note informing Tech Support that the files were missing after the installation, etc. -
-
-
-
-
-
-
Got a reply from TechSupport to use Google Drive to upload CAB File,
That's 1 automated response + 2 personal responses in less than 24hrs, hopefully they will respond with a solution to my "minor inconvenience" just as quick :-)-
I think I know where the problem lies but it's best to let tech support sort it out. I could be completely wrong.
-
-
-
-
-
Hi Wither/Lucky Phil
I ran the FirstAidKit, then downloaded and ran the 2016 Platinum stub.exe installer then added serial number and was good to go, then downloaded the full ContentPack and everything is there including MeadowFlower and all the Express Video Effects even SoundTrax and Wave Editor work. I was on another forum last night and one poster was talking about getting a "******.exe file is corrupt or invalid" message from Microsoft as it had been signed with "sha1 certificate" and was deemed unsafe.
I had the same message while originally downloading the ContentPack but thought nothing of it as the pack downloaded when I tried later on. The recommendation was to use FIREFOX instead of IE which I did and now everything is running ok.
ps 2 days ago I had Nerobackitup running for FREE now they want £25!!!!!!!!!!!! -
-
The free download is still there. Of course, it won't be supporting online backup in about three weeks.
-
Loading Profile...






