I’m Frustrated

Frustrated with Nero Platinum 2014. also instalation.

I have Nero Platinum suite 2014, some thing has gone wrong when I open it a window opens and says , please wait while windows configures Nero Blue-ray Player, then it goes to install, then another window opens and says, the feature you are trying to use is on a network resource that is unavailable, search for Nero.bdcore.msi, where, How , and why ?.
I have installed and uninstalled several times now and the same thing happens over and over again.
Can someone help please?.
Thank you.
A very frustrated novice computer user.
I cannot get any answers from nero, I have sent three email questionnaires and I don't think any got through, as nothing came up to say they had received them.

Richard Croucher
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