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Goodbye paid Nero.

I upgraded my Nero recode to 2018, ( I already had 2016 Platinum) as it clearly states on the web page it is able to recode h.265. It is not able without buying the full 2018 Platinum it seems. So, what to do ? Purchase the 2018 Platinum edition now and feel ripped off ? Open a case with Nero and try wrangle a refund, and repurchase the whole Platinum edition even though I don't need it ? Nope.

I have decided I will just pirate it. I have bought Nero for years, not any more. Say goodbye to a customer Nero, ripping people off is a zero sum game.
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  • MrBlack,

    The description of Nero Recode on the Platinum Suite web page includes this: "Nero Recode 2018: Bring together what belongs together: Import all formats, including even high quality HEVC (H.256), and convert them to almost any format you need.". Three points:

    1. It should reference H.265, not H.256.
    2. It says HEVC can be imported; it doesn't mention exporting.
    3. There is no mention of HEVC on the standalone Nero Recode web page.

    See the free Handbrake program or the free XMedia Recode program or the free VLC Player.
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  • Nero has a 30 day no questions asked policy so, if you bought it within the last 30 days, go back to Cleverbridge and get a refund.
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  • http://www.nero.com/eng/products/nero...

    Nero Recode 2018: Bring together what belongs together: Import all formats, including even high quality HEVC (H.256), and convert them to almost any format you need. Rip video DVDs*, AVCHD*, and Blu-ray DiscsTM*, and simply reuse the files for new projects. With 1-click conversion, you can send audio CDs directly to your connected mobile device. In the process, Nero automatically ensures the easiest conversion mode with the best sound.

    Then there is a link buy Nero Recode directly below the above, no mention of h.265 NOT supported on stand alone, which is my complaint as you pointed out.

    I don't want to export - I want to import :-)

    I have been using media converters/encoders since virtualdub, which is about 18 years now.. and Nero in one form or another since about the same time, 18 years. The Nero website is lacking on whats new, what works, whats been taken away, deliberately I feel.

    Thanks, and goodbye :-)
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    • Wither 1,

      Do you just make thia stuff up? This is about standalone Nero Recode, not 'most of the standalone products.' Please provide a link supporting your statement after reviewing http://www.nero.com/eng/products/nero....

      If you're going to speak for Nero, why not consult wirh them first?
    • I'll let you or the user go to Customer Support to ask the question.
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  • MrBlack,

    I didn't notice the link to buy the standalone Nero Recode. Maybe they'll give you a Platinum serial number in appreciation of reporting this clearly misleading error?

    See also, similar confusion over the new Duplicate Manager in topic NERO 2018 new themes missing?. Both the Platinum Suite and Standard Suite web pages show the Duplicate Manager installed:



    But, the associated text indicates that the Duplicate Manager is only provided with Nero Platinum:

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  • To finish off this topic, I have pirated the full copy of Nero 2018 Platinum ( took 5 minutes). So Recode now imports h.265.

    No way was I going to waste my time contacting them over this and trying to sort out something that has been done deliberately.
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