HD audio feature and Nero Recode

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Yeah same with me.

Sample file?

I've created a HD_AAC file using Nero 2016 Recode [3 MB]. Before installing the latest Core Components update, I'd be interested in knowing if this is one of the file types that users are having difficulties playing/importing?

Please give it a try.

The only thing I can recommend is to send an e-mail to tech support via the contact form at nero.com, support, contact. Seems to be a problem for a number of people.

I too also have this problem (HD Audio not supported with my version of Nero, even though my version of Nero is 2016 Platinum) when I try to play or edit MKV files with DTS sound. I have contacted Support and they had me create a NeroSupport.cab file which I did and sent back but I haven't heard anything yet. I'm hoping that they can provide a fix for this because editing video files was a big reason for me buying Nero!

It's happening again!

Prior to the Nero 2016 release, changes were made to the trial Nero 2015 version without corresponding updates being issued to regular users. This resulted in new users of Nero Video having a higher numbered version than regular users.

Well, they're at it again. As of last night, my Nero 2016 Platinum was totally up-to-date according to Control Center. I had installed the latest Core Components update. I was able to import and recode the sample file above (with an SLS audio stream) using Recode.

Because version number confusion involving Nero Video 2016 arose in another topic, I installed the Nero 2016 trial today. As a result, my Nero Video version changed from 17.0.14000 to 17.0.17000! And, as a result, I now get an error when trying to recode the sample file above:



Edit: I forgot to mention that Nero Recode adds an SLS stream when recoding to HD-AAC. I have no idea where it gets the 24-bit audio information to assemble that stream.

The biggest question is why?

I can only guess it has something to do with royalties with DTS?
It's a sad day cause I've been using Nero since the late 90's and this behavior is not isolated. I'm seeing this in many high tech company's currently and it's not a good sign.
I guess I better get to know handbrake for my encoding needs...

Worst company in the world!!!!!!!!!!!!!!!!!! This WAS the best software, but that was a good 5 years ago. I am now on the hunt for a replacement and am de-installing their trash from my computer!

By the way, I do believe we should file a law suit over the false advertising they currently have on their website that very clearly states that Nero 2016 Platinum supports HD. They are taking our money and NOT delivering what they are selling. Isn't that fraudulent advertising?

Before I go;
If I sold you a car and 3 months later called you and told you I had an upgraded engine that I would like to install in it for free. I bet you'd let me. If after I installed the engine I then removed 2 of your wheels and left, what would you do?? You'd probably call the police and file a report for theft, right?

For those that are going to read the software license that says we dont actually own the software, lets try this example;

I lease you a car, per the agreement you pay upfront the entire lease value because I say I will "maintain" it for free if you do that. 3 months later you bring it in for maintenance and when I'm done you have a spiffy new engine upgrade as well as a 2 wheels missing. What would you do? You'd still call the police right?

How is this any different than what NERO is doing to its Windows 10 customers right now???

So you have decided to disable DVD recoding that I have payed for. Pleaes give me my mony back - now so I can by a seruous product for DVD redoding. Thansk for wasting my time and mony.

I don't know if Nero will provide a refund as a result of this change. Nothing hurt by asking.

I agree with the above posts, I too have been very happy with Nero for many years. But to advertise that your product can do HD audio if you upgrade to 2016 platinum, only to find you have been conned out of £30 because it does not.
Nero must be making a killing in ripping its customers off. I for one will now look for another software to burn my disc's
NERO YOU SHOULD BE ASHAMED OF WHAT YOU ARE DOING IT IS THEFT, BET YOU WOULD SUE ANYONE WHO COPIED YOUR SOFTWARE.

Wow, I wished I had found this thread a few days ago. I just got suckered into 2017 upgrade. I am so done with this software. Nero is a very anti consumer company who not only rips it's customers off, it treats them as if they were pirates. I had some trouble with them a few years back. I was having trouble with random BSOD after a fresh install of Windows 7. Several reinstalls of Windows and most of my software at the time resulted in Nero invalidating my license key. Got nowhere with email, dug up a phone number and called them. A rude and snotty sale rep was less than happy to help, calling me pirate straight up. Took a threat of action by my state's Attorney General to get this individual to simply reinstate me. After that I vowed never to buy this software again only to use pirated copies since that's what they thought of me. It was only until 2012 that their protection kicked in and offered a platinum edition for $29.

I am moving over to CloneBD from Elaborate Bytes. It's slower than recode but it gets the job done. I'll uninstall nero completely and reinstall 2016 with no updates, just to keep burning ROM.

BTW, I have yet to see an end user license agreement that does not have a clause that reserves the right to make changes without notice.

This is THE last time I give Nero money. As far as I'm Concerned they now share the same boat with Norton and McAfee, Useless, overpriced BLOATWARE.

So long Nero, Kiss my #$!