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Help, getting this error: Some of the folders/files cannot be restored because they will have long folder/file paths on the target location

I made backups with Nero 6 Ultra Edition in 2010. When I tried to restore them a couple of years ago, the following error was displayed: "Some of the folders/files cannot be restored because they will have long folder/file paths on the target location." However, when I was making the backups, I was not warned of this. The first time I failed to restore them, I gave up. But recently I have researched this error and found that you can still get to those files by using a zip program or something. However, the long file names will be truncated. Unfortunately, this is a critical problem for me. Those file are thousands of PDF files of newspaper pages -- the file names were long because they contained publication and date info as well as descriptions of the articles. Is there ANY way to restore those files with the names shortened, but not completely scrambled?

Any help would be greatly appreciated -- those files represent years of research, which I thought I was preserving using Nero, but now I can't access them!
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  • While it's true that the file names might be truncated if you used compression (the default) when you made the backup, the message seems to refer to "paths". I don't know what that's about. What kind of drive are you restoring to and is it FAT or NTSC? Also note, that I don't know away around the truncated names. Are you still using v6 for the restore?
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  • I made the backups on an XP computer right before it finally died in 2010. I installed my Nero 6 on my Win7 laptop in about 2012 and it seems to work just fine. I made a folder, C:\Nero 2010, and I was able to restore many of the files from the backup DVDs to that folder-- just not those with the long file names. I also have older backups from 2008 and 2009 with the exact same issue.

    Does that help? Thanks for your reply.
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  • I presume you're running v6 in compatibility mode since the earliest Nero version that is fully compatible with Win 7 is v9.4.26.

    I believe the problem is that the path plus the file name is too long. I think the limit is like 103 characters but I'm not absolutely sure. I might also be thinking of long names in Joliet.

    I have to leave right now. I'll try to get back in the morning.
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  • Perhaps I am running it in compatibility mode -- not sure. But although I have not tried to do anything else with Nero since I installed it on this computer, it does seem to recognize my backup disks and try to restore them, without any other problem but this one.

    Thanks very much.
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  • The problem is that tech support won't entertain problems in v6, especially in an unsupported Windows version and v2014 won't recover them because I think v6 uses .nco files, so I can't recommend giving it a shot (you can if you want to). It doesn't seem to matter since the problem seems to be a Windows issue.

    If you can open the folders with a zip program, you might be able to use something like "long path tool" to fix the problem.

    I don't have time this morning to research it on the web. Perhaps you can look around.
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  • This reply was removed on 2014-06-26.
    see the change log
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    Yeah, this was a waste of time. Funny, in the old forum I saw people posting questions about Backitup 4 and Nero 5 in 2012, and getting responses.

    This is why I have not and will never buy a Nero product again and I will urge everyone I know to avoid it. If you are trying to backup important files that you will want later, just copy them to a hard drive instead.

    Infuriating. Thanks for nothing, Nero.
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  • Your version of Nero is at least 8 years old and Backitup has changed tremendously in the interim In fact, you probably wouldn't be able to restore your files for the same reason in Backitup and Burn 4 for v9. I can't blame Nero AG for not providing support for old versions that hardly anyone uses anymore. On the other hand, given similarities in v10-
    v14, I'm surprised they don't support v10 and v11. Of course, they're a small company. These support limitations were implemented, I believe, in 2013 but I'm not positive.

    Here in the forum, I support all versions of Nero when I can. Of course, I'm not a Nero employee but I try my best.

    There is a way to change the 8.3 character limit for file names in Win 7 and Win 8. But I haven't found the details yet. I haven't given up on you. I just need to find time and I haven't had much of that for Nero lately.
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  • The files to unzip are the .nco files since they contain the actual backed up files. I'm referring to the post you made and subsequently removed. Once the files are extracted, they should be unaltered from when you backed them up and you should be able to open them in whatever software they're applicable to.
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  • Wither, I really do appreciate your responses and attempts to assist me. Please understand that my frustration is not directed at you. It’s at the typical corporate greed-mongering culture of this software company, and its product’s failure to perform as I simply expected and paid for it to do – backup all my files on a regular basis, and restore them whenever I need them again.

    Right, so renamed those .nco files to zip, and then used 7zip to extract them. Actually, I just used dug down into some of the folders with the truncated scrambled useless names until I hit the .nco files and zipped and extracted each of them in little batches.

    As I did, it became clear to me what I had suspected all along – Nero never burned all of the files at all during the backup, and never informed me of that crucial little fact. Or they are only on the disc in some completely garbled and useless fashion.

    Yes, my backups are at least 5 or 6 years old (some really ancient CDs go back at least half a dozen computers to 2002, imagine that, although they are of course utterly useless now). Yes, because I wanted to SAVE that highly valuable information and retrieve it again if needed. That is the whole point of backing it up, isn’t it? And for at least three years, I was blithely relying on Nero to do just that. Hey, the backup verified, and there appeared to be files on the disc. Good enough for me. Go on about my real life in my real world, secure in the knowledge that all my work could be retrieved in a few mouse clicks. Isn’t that how Nero sells it? I’m not supposed to have to worry about long file names and Joliet or UDF or any of that mystifying mumbo jumbo – just click click and everything will be there again if I need it. But now every single one of those dozens of discs might as well be a paperweight (because, you know, I made so many of them, thinking that I could RELY on Nero to do what I paid for).

    I don’t care how old my program and my backups are (and really, 8 whole years??? I’ve had my own PC since the late 1980s). Why shouldn’t I be able to retrieve my files with any version of Nero ever made??? That is entirely the point of backing up your files in the first place – TO SAVE THEM. It’s utterly ridiculous and of course all about the benjamins to make my backups useless in the space of just a few years because I had to move to a different OS or I no longer have access to the old Nero disc and computer or even the hard drive I made them with and the latest whiz-bang version won’t open them. I’m pretty sure it’s not what the average consumer buying it off the shelf at Best Buy or Fry’s to preserve all their valuable documents and precious memories thinks he or she is paying for.

    I had hoped that maybe I could obtain an old version of v6 and somehow find someone with an XP machine and try to restore them that way. But that would be an exercise in futility because it’s obvious that they are gone because they were never burned in the first place, and helpful Nero never informed me, just merrily verified the backup and sent me on my way. It’s something of a minor miracle that I have anything left at all of those files that Nero never backed up, and it’s only because I had some information copied to thumb drives and so forth. I made a critical error in relying on Nero or any other proprietary software to preserve and restore my files. Now my “backup plan” besides using Win 8’s File History is to simply copy all my files to multiple hard drives and big flash drives stored in multiple locations and update them regularly. It’s expensive (because I have multiple computers with multiple copies), cumbersome and not perfect but at least I can ALWAYS open those files in their actual unscrambled format and see that they really are all there and will always still be there (at least as long as the devices function and Windows will open them, I guess, but I will be obsessively copying all the folders to new ones on a routine basis anyway). It was a hard and heartbreaking lesson to learn, but now at least I have genuine peace of mind about the preservation of over ten years of work.

    Thanks again for replying at all.
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  • Since you performed those backups in v6, Microsoft has updated XP to at least SP3 and possibly SP2. They've also issued Vista with SP1 and 2, and Windows 7 with SP1 and Windows 8 and then 8.1 and then update 1. Update 2 is expected by August and Win 9 is expected either late this year or early next year. Nero has done the equivalent and changed things to obviate problems in previous versions. That's what Microsoft does when it issues SP's.

    I understood that your frustration isn't directed at me. Absolutely no offense has been taken. I never think about that. My goal is to simply help people, if I can.

    I said 8 years ago because I bought my first Nero version, which was v8, in 2008. V7 was issued at least a year prior to that and I suppose that v6 was issued at least a year before that. Note that, you can purchase the last update to v6 on disc. However, you would need your serial number to use it.

    I don't agree that Nero didn't back up your files. I'm not sure why you would need to dig down through files to get to the .nco files. You should only have .nbi, .nba or .nco files on your discs. Perhaps you can either explain that or provide a screenshot of what is on the discs.

    This thread reminds me that I had sent an e-mail to to tech support two or three months ago on how to zip and extract backed up files from a .nba. I never got a response. Since I'm on vacation for the next 7 or 8 days, I won't be looking into that until I get back but I will look.
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  • You can disagree all you want, I have used a couple of data recovery programs to see if the missing files are there in any form, and it's crystal clear that data simply was never burned to the disk at all. In fact, one of the recovery programs specifically mentioned that Nero might not have physically placed the data on the disc at all. And that's EXACTLY what happened.

    Here are the screenshots, for whatever that is worth. Notice that what appears to be Chapter 1, Natives, has only file present, instead of the dozens that should be there. It is the same for every subfolder on the backups -- some information was backed up, and a lot was never placed on the DVD disc at all.

    Nero was a total failure at performing as I paid for it to do. That is the bottom line.

    To anyone using this program, you are also making a HUGE mistake if you rely on it to do what you think and paid for it do. One day, you too, will be very sorry you ever relied on Nero.
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  • I have no idea how large the files were that you backed up or what the size of the .nco files should be. I do agree that the small size of some of the .nco files tends to indicate there's not much on them.

    I'm confused because you said you were able to recover all the files on the discs except for the ones with the long file names. Now you're saying there's no files on the discs. The only software that should be able to open the .nco files are Nero Backitup or a zip program (if that works).

    I see Discs 1, 2, and 4. When you made these backups, did they span more than one disc?
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  • Use Long Path Tool, Long Path Tool can simplify and probably end your problems in unlocking, managing and renaming files that appear to have a long filename.
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