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I’m frustrated

How do I get a full 16:9 frame when recording

I have Nero2016 and an Easycap video capture device which has worked OK until I got Nero 16 and Windows 10. It now happens that I cannot get a full 16:9 ratio in Nero Vision capture and the resulting video is a narrow; I assume a 4;3 ratio size, picture. I have tried various ratios in configuration. I an now at a lost to know what to try next and would be grateful for any suggestions. I hope you have enough info
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  • It's hard to say whether it's Win 10 or a problem between the capture device and Nero Video. Is the Easycap device compatible with Win 10, i.e.; does it need a driver update?

    Did software come with the Easycap that allows saving to your hard drive? If it does and you do that, does a video import properly into Nero Video using something like Make Advanced Movie?
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  • I’m getting excited
    I have taken this in and will try using 'native'. I have configured for 16:9 but it does not take any notice. I will look for a driver update and look at Easycap driver software supplied. I will get back to you with the results. many thanks
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  • If there is software on the disc to save I have not found it; I always save the video through Nero Vision. I looked at Easycap page but there does not seem to be an update.rr I did try the 'avi' method but the picture ws still narrow in the window on Nero vision. I have found out that if I play the video on VCL media player I get a full screen this does confuse me. If I involve techhelp section I must download a program which allows me by build a file of my setup for their investigation but I do not know how to get this program.
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  • Take a look at this-

    http://www.solvusoft.com/en/update/dr...

    I don't know how old it is but it says the drivers are for Win 10. You might try the Easycap utility mentioned.

    Are you talking about the "getsupportfiles" utility? You can get that here-

    http://www.nero.com/enu/support/?vlan... Tools:

    When you run it, it will create a nerosupport.cab file on your desktop. You attach that to a submittal to Nero.
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  • I’m confused
    First,when I clicked the link for the support program I got a page with 'NeroKnowHow app' which I down loaded but it did not seem right. This is ongoing.
    I am still get the small picture in the preview window in Nero Vision after trying all sorts of different configurations. I did find out that if I use VLC media player I get a full screen with the videos produced. I have tried two TV's without any joy so I wonder what is different with VLC media player. I am afraid my domestic duties are causing some problems so I will be a little while before I can continue this but I will let you later. Many thanks.
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  • Scroll down on the support page and you will see Contact.

    When you say "the videos produced", are you talking about those captured via Nero Video?

    Talk to you when the "honey do's" are finished. I have a long list of them since I moved.
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  • I have spent the last few days on this problem and thought I would try re-installing windows 7 (I did say a few days). I have now iron out the bugs and Windows 7 is up and running and Nero 2016 is installed. Using Nero Vision I am able to get the sound on the preview page but no vision. I have tried configuring both version without any joy but I do have a funny fact. When I click the video icon I get the window that edits the preview and when I click the channel icon and set up the various parts; I can get a picture in the little window but pressing finish I do not get a picture in the big preview window in the recording frame. I am trying to find out if I can get a full frame with Windows7 so havetwo problems here.

    Further I have found a program "honestech TVR 2.5" which will record and gives a full frame with the same setup which I think shows the adapter can do this. would love to get the picture in Nero to see if there is a full frame there this would then point to Windows 10being the problem. Did I not ask- what are honey do's?
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