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How do I get support for Nero 2014 program not working.

I can't find any way to get technical support from Nero AG.
I don't remember my serial number and since the program won't run I can't get the serial number.
When I try to run Nero 2014 I get the error message this program requires AdvrCntr6.dll
I searched my hard drive and I can't find this file, or the install program to reinstall Nero 2104.
My order number was 211128119. My Customer Number is 61457497.
Please help me.
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