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I’m frustrated

How do I install content pack on same drive as program?

While the Nero installer allows me to install the PROGRAM to D:, the content pack installer does not provide any option and automatically installs to C: even though the program is not there. I want the content pack installed on D and not wasting scarce space on my SSD. Is there a way to move the content pack to the same directory as the program?
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  • 1
    John,

    My Nero content is on my D: drive. I don't remember what I had to do. Are you saying it never gave you an option to do a custom install? If it doesn't, techsupport@nero.com!
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  • No options were given at all on the content pack (download file, not from disk) install. It went straight to install from unpacking. There weren't even Nero directories on the C drive - it created them there even though the program was already installed on D.

    I've even done complete an uninstall / reinstall of program and content pack.
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  • My Nero is also installed on D: drive.

    I didn't have to do anything for the content pack to also go to D: drive ... it just did it automatically.

    I wonder why John's is not doing that?

    Maybe there was a previous installation on C: drive and the content pack picked up some system variable that sent it there.

    Perhaps there is a way that tech support can advise to move it successfully?
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  • John,

    Did you manage to solve the problem. I have the same one.
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  • No - nor did tech support have an answer.

    As far as I can tell the cause of the problem was that there was a pre-installed Nero program (which I didn't even know about and never used) on my computer which had set up the registry to point to the C drive as the place for content.

    My guess is that if I bothered to find a restore point from six months or so ago and used it to restore my system to that point, then did a thorough uninstall of the old Nero program and rebooted it "might" solve the problem.

    And it might also be a total waste of several hours of my life.
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  • John,

    As I told Martyn in the other topic:

    I've had an idea. The ContentPack is common to Nero 11, 12, 2014, and 2015 in that each new version simply adds capability (as I understand it).

    My system had Nero 12 before Nero 2014 and 2015. The installation package for the Nero 12 Content Pack does include the option to specify a location. So, perhaps, with a little cooperation from Nero Tech Support in the form of a serial number, you could use the Nero 12 Content Pack installation program; then, install the Nero 2015 Content Pack.
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  • I've got the same problem - I installed Nero 2017 on a brand new computer.

    I have a small SSD as C drive so need the programme and content pack on the D drive. But while the programme gives the option, the content pack does not and automatically goes to the C Drive.

    I expect the reason is that the first time I installed the programme on C - because I didn't notice the settings tab to change the location. I uninstalled it and reinstalled it on D - but maybe it left remnants somewhere that the content pack picked up.

    I've emailed Nero Technical support.
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  • Reply received in August 2015:

    Thank you for your e-mail.
    Unfortunately it is not possible to run a custom installation with the ContentPack.
    The package needs to be installed on the C: drive.
    Should you have any further queries, please do not hesitate to contact us again.
    Best Regards
    Gregory Fernandez
    Nero Support

    Nero Development and Services GmbH
    Rueppurrer Strasse 1a
    76137 Karlsruhe
    Germany
    Fax : +49 (0)721 6272 6499
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  • It looks as though your d-drive is your system disk so the whole Nero programme including the Content Pack has installed there by default. Most system disks are labelled c-drive and if small need the content pack to be installed on a different drive. The letter denoting the drive is actually arbitrary and can be changed at will. I think the point is that the main install and the Content Pack install can't, it would appear, be installed on different disks. Does that make sense?
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  • 1
    John, Martin, martyn, Wither 1, and Gregory Fernandez (Employee),

    I just installed Nero 2017 on this laptop which has Nero 12 Platinum, Nero 2014 Platinum, Nero 2015 Platinum, and Nero 2016 Platinum from previous installations. The Content Pack is on my D: drive.

    I've had Nero 11 on a desktop with the Content Pack on my N: (for Nero!!) drive at the time. My last laptop with Windows 8 had Nero installations on the D: drive.

    Clearly, there are entries in my system's registry (and Lucky Phil's) directing the Content Pack to my D: drive.

    In reference to my previous post above, I've just started the Nero 12 installation program on this laptop. Here's the dialog presenting the option to change the location of the installation:



    And here's the dialog to change it:



    My Content Pack installed on D:



    There are a few files contained in a Nero folder on C:



    Wither 1,

    Please use your special access to Nero management to get users a way to properly install Nero products.
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  • Hi everyone,

    I promised to post the response I got from technical support.

    I have to say I was impressed by the quality of the dialogue with them - which was over a few messages. They seemed to read it properly each time, understand the issue, and get back promptly as they promised.

    The first thing they did was to send me a link to download and run a programme called NeroFirstAidKit. It was labelled 'for test only', so seems to be in development. This was supposed to uninstall all my Nero products, followed my me re-installing them.

    However this didn't work. The FirstAidKit finished instantly and didn't remove the files - they were still visible on my drive afterwards. However the programme wouldn't run after using it, so it had done something.

    Just to be sure, I then manually deleted the files I could see, and re-installed.

    As before though, I managed to install the programme itself to the D Drive, but the content pack again installed on the SSD C drive.

    I reported this back to them, and they said they would contact Nero to see if there was a solution.

    A day later they got back saying Nero said that unfortunately there's currently no workaround to install the content pack onto a different drive or folder.

    As a consequence they gave me a 30% refund on my purchase of Nero 2017.

    So, in summary, it seems like they recognise it as an issue - which they certainly should - but currently no solution. But they did give me a 30% refund.

    Good luck anyone with a similar issue.
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  • Martin,

    Above, you said, "I reported this back to them, and they said they would contact Nero to see if there was a solution.

    A day later they got back saying Nero said that unfortunately there's currently no workaround to install the content pack onto a different drive or folder.
    ".

    As in another recent post quoting "Nero Technical Support', this sounds like a third-party support firm. Did you submit your issue on the Contact Form at Technical Support via e-mail?

    As I mentioned above, my Content Pack is installed with the Nero program on the D: drive. My assumption is that there were registry entries from a previous installation of Nero 12 directing later installs that the Content Pack is located there. So, it makes sense that the First Aid Kit would not work since it eliminates registry entries!

    I cannot fathom why they wouldn't give you a license and installation program for version 12 to establish the registry entries. That installation includes the option to place the Content Pack other than C:. Once that is done, Nero 2017 should install "properly" and Nero 12 can be removed. Did they try that?
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  • Hi Omega Tester,

    Yes, that's exactly what I did - using the form you link to above. The process required me to enter my product code to verify ownership.

    I too thought it sounded like the support was contracted out to a third party. Looking back at their precise wording now, I notice they actually said they had forwarded my request "within Nero" to see if they could find a solution. That wording does sound more as though they are Nero staff consulting a different department.

    My assumption was the me making the mistake of first installing Nero 2017 on my C drive (before uninstalling and re-installing to D) left registry entries that then kept sending the content pack to C - and that the First Aid Kit failed to correct that.

    (Of course there could be other causes, but that was what I assumed to be most likely.)

    The version of Nero 2017 I have is the latest version, bought a couple of weeks ago (and installed on Win 10 64 bti). That one had no option (at least that I could find) to select the destination of the content pack.

    The exact wording of their final reply after consulting internally was: "Seems that unfortunately there is no workaround available to install the content pack onto another drive or folder."

    Best wishes.
    • Martin,

      Well, it's good to hear that "within" wording! In any case, I have Nero 12, 2014, 2015, 2016, and 2017 installed on this computer with similar installations on my last two computers. As shown above, the Content Pack is on the D: partition.

      I suspect that using the First Aid Kit on my computer and then trying to install Nero 2017 alone would leave me in the same situation that you are in. As I said above, I suspect that there were paths set up in my registry by the Nero 12 installer that were subsequently recognized by more recent installations. There has to be something in the registry! (I see things there).

      So, there are at least three ways to remedy the situation:

      1. Preferably, redo the Content Pack installation program to allow custom installs from the start as shown for Nero 12 above. (Effort required)
      2. Supply a .REG file that will establish the correct paths in the registry prior to new installations. (Effort required)
      3. Supply Nero 12 as a "starter pack"! (This would be even cheaper than giving a refund).

      Giving a partial refund is not solving the problem for you or anyone else. It's simply a quick and dirty workaround.
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  • Hi Omega Tester,

    Yes, I think you're spot on in all you say there.

    As it stands, it's a major flaw. Almost any programme you ever come across lets you select where to install it. For a big brand's flagship product, priced at this level, to fail to do so really is appalling.

    These days a lot of the type of users who might want to purchase Nero will be using SSD system drives. If Nero don't correct this swiftly they'll rightly start to lose customers. I hope the issue gets profile with potential customers - that will encourage them to fix it.

    And everyone with a current copy should write to request a 30% refund too...

    I noticed that after I'd installed the programme itself on the D drive (but before installing the content pack) the programme installation had created a folder for the content on the C drive. So it might be that they'll need to make some changes to the programme as well as the content pack installation programme. They need to do it though.

    All the best.
    • Martin,

      Have you tried going back to them? I think you deserve a partial refund and a corrected installation!
    • Well I did wonder about that - and I think you're right that they should find a solution. But now I've accepted the refund, it's probably a bit outside my assertiveness range to push it further.

      I do though want to share the information as widely as possible - because if I qualify for a 30% refund then presumably every other owner of the software should too. So I'd like them to know!

      (And, if a decent number get in touch about it and it's costing Nero significant money, then maybe they'll address it sooner rather than later.)
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  • I’m frustrated
    I too am having this problem with nero 2015 platinum installing to C: and there is not option during install to change it like the hidden path for the main program install, smh...I want my refund, with interest from 2015 too :-P
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  • I wish you good luck! I it's certainly a big flaw in the programme.
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