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How do I remove my old Liquid TV account from the system?

Years ago I bought and used Nero Liquid TV / Tivo PC. I know the service is now totally defunct, but my email address is still associated with it in the Tivo computer systems. This is a problem because now my current Tivo service cannot be associated to my email address. Two different services cannot use the same email address. Liquid TV was handled only by Nero and Tivo is unable to access the account to cancel it or make changes. Where can I go or who can I contact to have the account cancelled, deleted, or modified to regain use of my email address?

Thanks,
Chris
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  • I've sent them an email, I'll post again with anything they respond with. When I spoke to Tivo earlier tonight, they indicated that it appeared to be an overwhelming number of these types of accounts in their system that they can do nothing about. Hopefully someone knows how to modify these old accounts.
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  • I had no response from my email to techsupport@nero.com. I continued to see how I could manipulate the old account. I finally fixed the problem by doing the following:

    On the old Liquid TV/Tivo account:
    1. Using my email address I want control of, I requested a password reset through Tivo.com
    2. Logged in an created a new password.
    3. Went to account settings and selected to update my email address.
    4. I entered an old, unused email address. When I clicked save I got an error page, but I found the email address change did happen when I tried to log back in with it.

    On my current Tivo account:
    1. Logged in with the email address I wanted to change.
    2. Went to account settings and used the email address previously held by the Liquid TV/Tivo account.
    3. With the address now removed from the old account, it was now usable by my current account and updated correctly.

    Kind of silly the old account exists when the product doesn't, but at least my current Tivo account is using the email address I want to use.

    Hope this helps someone.
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  • Thanks for the information.

    If you didn't get a response from tech support in 10 days, either they didn't get your e-mail or their response might have gotten accidently put in your e-mail spam folder. It's a mute point at this time since you've resolved the problem.
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