how to install nero platinum from electronic download

I have purchased Nero Platinum 2015 from an authorized internet vendor and have received the license files and download links in an email. The files that are available to download are:
Nero_PlatinumHD-11.2.01800.exe
Nero_Video-11.2.00500.exe
Nero2015_ContentPack-16.0.00300.exe
Nero2015-16.0.02900.exe
I need to know the correct order to install these files.
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  • Hi Jim,
    I'm not sure why you have those two version 11 installers, as Nero 2015 platinum should include everything you need.

    If you were to install the Nero2015-16.0.02900.exe first (also, I suggest right-clicking on the installer file and choosing "Run As Administrator") and after that one has finished installing, select the Nero2015_ContentPack-16.0.00300.exe and do the same thing with right-clicking and running as Administrator .... that should set you up with all you need.

    Enter your Nero 2015 Platinum serial/licence number in during the installation process.

    You would then enter the Nero ControlCenter via the main start screen and select "Your Product" - "Update" - "Check for updates" and apply any that show up.

    As for the other 2 installer files?

    Unless you wanted those for a different computer? ...

    Perhaps you made a mistake by ordering those 2, because Nero Platinum 2015 supersedes those 2 - unless there is a particular reason you wanted all of those versions.

    Indeed, Nero_PlatinumHD-11.2.01800.exe should include Nero_Video-11.2.00500.exe as part of the package, so Nero_Video-11.2.00500.exe is redundant.

    Unless I'm wrong, (which hopefully other forum members will jump in and correct) - you might want to explore requesting a refund for those version 11 ones?

    You could send an email to techsupport@nero.com to discuss the purchase options you made.
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  • Thanks for the info. I just paid for platinum 15 -- the email pointed to those files for download, but apparently it was wrong (confusing) to do so.
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  • Hi Jim, to avoid having other customers running into this issue it would be great if you could let me know who the "authorized internet vendor" is and possibly provide a screenshot of the email (without any personal data, serial numbers of you). This would be great.
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  • The vendor is SoftChoice--I tried asking them the question about installing and they referred me to the factory.
    ================================================================

    Below are the license keys for your purchased product(s). Also listed below, you will find some helpful links for each of the products purchased, such as links for product download, product registration, tech support, etc.

    Nero 2015 Platinum ESD
    No: Item No: Mfgr Part#: License Key:
    1. O50 22601A02D AMER-12250000/574 xxxxxxxxxxxxxx
    2. xxxxxxxxxxxxxx
    3. xxxxxxxxxxxxxx
    4. xxxxxxxxxxxxxx

    DOWNLOAD |

    DOWNLOAD CONTENT PAC |

    SUPPORT |

    DOWNLOAD VIDEO |

    DOWNLOAD PLAT HD |

    NERO BURNING ROM 12 |

    All Downloads

    If you have any further questions, please do not hesitate to contact our customer service department or your sales representative at SOFTCHOICE.

    Again, we thank you for your patronage and look forward to serving you in the future.

    Regards,

    Customer Service
    SOFTCHOICE
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