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I brought nero 16 platinum on the nero site I want to erase my pc to factory settings how can I get nero 16 back I have paid for it

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  • Hi Philip,
    As long as you still have your Nero 16 Platinum serial number (39 characters long including the hyphens) ...

    You can download the "Trial" software ... the "main" .exe to install first, then the "Creative content pack" to install after.

    http://www.nero.com/eng/downloads/

    Enter your serial number in during the installation, (or after via the Nero ControlCenter / Serial Numbers / "Add" button).

    That will turn the trial into the fully paid version.

    NOTE: ... If you receive a pop-up asking why you are re-installing? ... say "Technical issues" or words to that effect.

    There is a five times "re-install limit" before the software is "locked" - even on the same computer - so if that happens, you would need to send an email with the serial number details to patent.activation@nero.com to request a serial number reset.
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  • Once you have done that Philip, I would copy the install file to another device so if a similar thing happens in future you will not need to download it again. This would also eliminate the 5 times 're-install limit' of which Lucky Phil mentioned.
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