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I’m frustrated

I can't burn a DVD+R DL

I just uploaded my new Nero Burning ROM 2017 and CD's and DVD's work fine but it will not burn a DVD+R DL with failing
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  • By the way, I did check to make sure that the DVD burner will burn DVD+R DL and it shows that it will do this.
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  • I’m frustrated
    And here is the log:
    /link.php?la=en-US&to=153149001&oe=524725&gen_id=11&sogen_id=18&pi=32113&pg=1032&ai=185
    HTTP/1.1 200 OK
    Date: Sat, 27 May 2017 22:55:17 GMT
    Server: Apache/2.2.22 (Debian)
    Last-Modified: Fri, 19 May 2017 12:45:18 GMT
    ETag: "11603f7-c920-54fdfe4d11abb"
    Accept-Ranges: bytes
    Content-Length: 51488
    Keep-Alive: timeout=5, max=100
    Connection: Keep-Alive
    Content-Type: application/xml
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  • I’m frustrated
    Please get back to me. If this doesn't work I would like a refund.
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  • Lawrence that is not the log file for a failed burn. When the burn fails Nero will ask you if you want to save the log file, please do and copy & paste it here in the forum. Did you select the Dual Layer option in NBR?
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  • Yes, I did choose the DVD9(8.5GB)
    This is from the saved log:
    9071-829K-5UL3-W56P-C1Z2-PML9-****-****
    9031-0087-PE0X-H3T5-0WLX-0E9Z-****-****

    Windows 7 6.1
    AMD64
    Wow64Process
    Nero Version: 18.0.19.0
    Internal Version: 18,0,19,0

    Recorder : FW version: IN01 - HA 1 TA 0 - 18.0.19.0
    Device bus : <> HA 1
    Host system bus :
    Drive buffer : 1536kB
    Bus Type : via Inquiry data
    CD/DVD-ROM : FW version: IN01 - HA 1 TA 0 - 18.0.19.0
    Device bus : <> HA 1
    Host system bus :

    === Scsi-Device-Map ===
    : HL-DT-STDVDRAM GH24NS90 IN01 iaStorA Port 0 ID 0 DMA: Off
    : HL-DT-STDVDRAM GH24NS90 IN01 iaStorA Port 0 ID 0 DMA: Off
    : Intel Raid 1 Volume iaStorA Port 0 ID 1 DMA: Off

    === CDRom-Device-Map ===
    HL-DT-ST DVDRAM GH24NS90 D: CdRom0
    HL-DT-ST DVDRAM GH24NS90 E: CdRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 4095MB (4194303kB)
    Free physical memory: 4095MB (4194303kB)
    Memory in use : 20 %
    Uncached PFiles: 0x0
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    27.5.2017
    UDF compilation
    20:20:40 #1 Text 0 File SCSIPTICommands.cpp, Line 617
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    20:20:40 #2 Text 0 File Isodoc.cpp, Line 7701
    UDF document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : FALSE
    Multisession : TRUE
    Multisession type: : Start multisession
    Burning mode : DAO
    Mode : 1
    UDF Mode : pure
    UDF Options : automatic
    UDF Revision : 1.02
    UDF Partition Type : physical

    20:20:40 #3 PHASE 214 File dlgbrnst.cpp, Line 2108
    Generation of disc structures started

    20:20:40 #4 Text 0 File compose.cpp, Line 970
    GenUDF2: 1 transfer items prepared.

    20:20:41 #5 Text 0 File compose.cpp, Line 970
    GenUDF2: 1 transfer items prepared.

    20:20:41 #6 PHASE 215 File dlgbrnst.cpp, Line 2108
    Generation of disc structures completed

    20:20:41 #7 Text 0 File Burncd.cpp, Line 4086
    Turn on Disc-At-Once, using DVD media

    20:20:41 #8 Text 0 File DlgWaitCD.cpp, Line 335
    [D: DVDRAM GH24NS90 ] Last possible write address on media: 4173823
    Last address to be written: 3525103

    20:20:41 #9 Text 0 File DlgWaitCD.cpp, Line 347
    [D: DVDRAM GH24NS90 ] Write in overburning mode: NO (enabled: CD)

    20:20:41 #10 Text 0 File DlgWaitCD.cpp, Line 3127
    Recorder: HL-DT-ST DVDRAM GH24NS90, Media type: DVD+R DL
    Disc Manufacturer ID: , Media Type ID: , Product revision number: 0
    Disc Application Code: 0, Extended Information Indicators: 3

    20:20:41 #11 Text 0 File DlgWaitCD.cpp, Line 537
    [D: DVDRAM GH24NS90 ] >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    20:20:41 #12 Text 0 File ThreadedTransferInterface.cpp, Line 879
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 3525104 (3525104) = #3525104/783:21.29
    relocatable, disc pos for caching/writing not required/ required
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 3525104 blocks [D: HL-DT-ST DVDRAM GH24NS90]
    --------------------------------------------------------------

    20:20:41 #13 Text 0 File ThreadedTransferInterface.cpp, Line 1095
    Prepare [D: HL-DT-ST DVDRAM GH24NS90] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc not fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 7219412992, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 1 | 0x41 | 3525104 | 0 | 0x00
    3525104 | lead-out | 1 | 0x41 | 0 | 0 | 0x00
    MediaType: DVD+R DL

    20:20:41 #14 Text 0 File SCSIPTICommands.cpp, Line 404
    SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

    20:20:41 #15 Text 0 File Burncd.cpp, Line 4984
    Caching options: cache CDRom or Network-Yes, small files-No ( (F h)
    Number of Layers: 2, Track Path: Opposite Track Path (OTP), Layer Type: recordable
    Linear Density: 0,293 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: FCFFFF h
    Data in Burst Cutting Area (BCA) does not exist
    Disc Application Code: 0 / 0 h
    Extended Information indicators: 3 h
    Disc Manufacturer ID: MKM.....
    Media type ID: 003
    Product revision number: 0
    Number of Physical format information bytes in use in ADIP up to byte 63: 64
    Media Specific [16..783]:
    00 00 03 4D 4B 4D 00 00 - 00 00 00 30 30 33 00 40 ...MKM.....003.@
    25 25 37 0C 02 2D 66 02 - 2D 66 21 23 0D 0E 14 14 %%7..-f.-f!#....
    02 01 01 10 00 21 23 0D - 0E 14 14 02 01 01 10 00 .....!#.........
    04 00 33 7B 5C 02 2B 64 - 2E 28 1C 0A 0A 20 02 01 ..3{\.+d.(......
    01 00 02 69 63 2E 2A 1C - 0C 0C 20 03 02 01 00 72 ...ic.*........r
    84 00 02 53 67 2E 28 1C - 0A 0A 20 02 01 01 00 00 ...Sg.(.........
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    E1 0F 32 10 00 03 00 00 - 00 FC FF FF 00 22 D7 FF ..2.........."..
    00 00 03 4D 4B 4D 00 00 - 00 00 00 30 30 33 00 40 ...MKM.....003.@
    25 25 37 11 02 38 64 02 - 38 64 20 1D 0E 0B 12 12 %%7..8d.8d......
    01 00 00 20 00 20 1D 0E - 0B 12 12 01 00 00 20 00 ................
    04 00 33 7B 5C 02 35 68 - 14 2A 22 12 0E 20 01 01 ..3{\.5h.*".....
    01 00 02 5B 64 2E 2A 22 - 12 0E 20 01 01 01 00 0A ...[d.*"........
    84 00 02 45 62 2E 2A 22 - 12 0E 20 01 01 01 00 00 ...Eb.*"........
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    20:22:28 #27 Text 0 File DVDR.cpp, Line 5670
    Drive: HL-DT-ST DVDRAM GH24NS90
    Book Type request [LG]: DVD-ROM
    Changing the Book Type was finished successfully, return code 0

    20:22:28 #28 CDR -1207 File DVDR.cpp, Line 5597
    Book Type automatically set to: DVD-ROM

    20:22:28 #29 SPTI -1066 File SCSIPassThrough.cpp, Line 225
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
    CDB Data: 0xAC 00 00 00 00 00 00 00 00 64 00 00
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x24
    Sense Qual: 0x00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 24
    Buffer x0d8c4580: Len x648

    20:22:28 #30 Text 0 File DVDPlusRW.cpp, Line 639
    Start write address at LBA 0
    DVD high compatibility mode: No

    20:22:28 #31 Text 0 File ThreadedTransfer.cpp, Line 275
    Pipe memory size 83836800

    20:22:28 #32 Text 0 File CUDFTransferItem2.cpp, Line 713

    GenUDF2 FS Layout:
    =-=-=-=-=-=-=-=-=-=-
    Sectors to be written: 3525104
    Session Start: Sector 0
    Volume Structure: Sector [0, 256] (257 Sectors)
    Meta Data: Sector [257, 658] (402 Sectors)
    Data: Sector [659, 3524800] (3524142 Sectors)
    After Data: Sector [3524801, 3524815] (15 Sectors)
    Trailer Track: Sector [3524816, 3525103] (288 Sectors)

    GenUDF2 Parameters:
    =-=-=-=-=-=-=-=-=-=-
    PrepTime: 05-27-2017 20:20:41
    UDF Revision: 1.02
    UDF Partition Type: Physical
    UDF Special Mode: None
    Bytes per Sector: 2048
    Session Start: 0
    Physical Partition Start: -1
    Total Capacity: 4173824
    Multi Session Mode: Begin
    Disc Type: DVD+R DL
    OS Class: 0
    Volume ID: test dvd+R DL
    Allow Unicode Labels: 0
    Duplicate Meta Data: 1
    MS Info File: 0795E218
    VMS Rollback File: 00000000
    Create ISO bridge: 0
    ECC Block Length: 16
    Sparing Packet Length: 32
    Allocation Unit Size: 32
    Alignment Unit Size: 16
    Make Writable: 0
    Access Type: Read-only

    20:25:41 #33 SPTI -1135 File SCSIPassThrough.cpp, Line 225
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
    CDB Data: 0x2A 00 00 07 05 40 00 00 20 00 00 00
    Sense Key: 0x03 (KEY_MEDIUM_ERROR)
    Sense Code: 0x0C
    Sense Qual: 0x00
    Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 0C
    Buffer x11915040: Len x10000
    0xFF AA 59 B2 B7 BC C1 C7 D0 CD CF CF CC D1 D1 CC
    0xCC CD CC CA C8 C8 CA C6 C1 C4 C1 BE BE BD B7 B4
    0xB5 B6 B6 B4 AF B0 B1 AC AB AC AC A8 AB A8 A7 A8

    20:25:41 #34 TRANSFER -20 File ThreadedTransfer.cpp, Line 1235
    Could not perform Write

    20:25:41 #35 CDR -1135 File Writer.cpp, Line 345
    Write error
    D: HL-DT-ST DVDRAM GH24NS90

    20:26:10 #36 SPTI -1176 File SCSIPassThrough.cpp, Line 225
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1176)
    CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
    Sense Key: 0x03 (KEY_MEDIUM_ERROR)
    Sense Code: 0x72
    Sense Qual: 0x02
    Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 72 02
    Buffer x0dc24380: Len x20

    20:26:10 #37 Text 0 File DVDPlusRW.cpp, Line 903
    EndDAO: Last written address 460096

    20:26:16 #38 CDR -1176 File WriterStatus.cpp, Line 316
    Session fixation error
    D: HL-DT-ST DVDRAM GH24NS90

    20:26:16 #39 TRANSFER -24 File ThreadedTransfer.cpp, Line 1235
    Could not perform end of Disc-at-once

    20:26:16 #40 Text 0 File DVDPlusDualLayer.cpp, Line 1464
    SetDriveCaps: Set LAST LBA of layer 1 to 0

    20:26:16 #41 PHASE 38 File dlgbrnst.cpp, Line 2108
    Burn process failed at 8x (11,080 KB/s)

    20:26:16 #42 Text 0 File SCSIPTICommands.cpp, Line 454
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    20:26:16 #43 Text 0 File Cdrdrv.cpp, Line 12297
    DriveLocker: UnLockVolume completed

    20:26:16 #44 Text 0 File SCSIPTICommands.cpp, Line 617
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
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  • You're getting a media error and ordinarily, we would say try a different disc, a different batch of discs or a different brand of discs. However, that may not apply here. Over the years, people have periodically had problems burning a DL disc (normally from Nero Vision/Video) and we've asked them to contact tech support about it.

    Are you intentionally burning a multisession disc?
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  • Yes, I burn Multi-session when I think I may have to add other files to the disk.
    Can you give me a contact phone or email for tech support?
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  • 1
    Lawrence, the disc's you're using MKM = Verbatim are good quality disc's but you're burning at it's maximum rated speed, try at half the rated speed or less.
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  • I changed from 8X to 4X which were the only choices. And guess what? It worked.
    I hope this will solve the problems for the future in burning DL disks.
    Thanks for your persistent help.
    Larry
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