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I can't import pictures and videos

I
I have Nero 2017 platinum.
My problem is that I can't import video and pictures.
When I start up Nero. first I open nero video , than I select (import file).
This is what i see on my screen (the picture above).
Then I open the file but there doesn't happen anything.
The files are oke , I imported them in nero 2017 platinum at my neighbore.
can somebody help me.
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  • Hello Edje,
    If you have installed the software at your neighbor's house under the same serial number, that could cause a problem, as only one installation can be allowed for a single serial number.

    However, for the display issue you have, one thing to try is this:

    It might be a case of the "cache" folders becoming corrupt. You can delete the Nero Video "Cache" folders, and they will be re-initiated when Nero Video starts up again.

    Where to do the deleting:

    Substitute your windows username for "YOUR USER NAME" below ...

    For Nero 2017 :

    (1)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Local\Nero\Nero 2017

    (2)
    Delete the folder "SharedMediaData" at
    C:\users\YOUR USER NAME\AppData\Local\Nero

    (3)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Roaming\Nero\Nero 2017

    Note: The above folders are usually "hidden" folders in Windows, so you might have to use the "View" Tab in Windows File Explorer to show hidden files from C:\users\YOUR USER NAME
    and below.

    If that does not fix it, it could be an issue with your .net installation, or possibly C++ runtime libraries.

    You could try filling in the contact form for Tech support

    e.g.

    Technical support (Requires a serial number):

    http://www.nero.com/eng/support/conta...
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  • 1
    Lucky phil,

    Thank you fore the information , I followed all steps but  it ditn't work.
    Than I replaced the backup from Windows from 3 months ago , this worked.
    The problem is solved.

    thank you
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  • I can no longer import photos to Nero from my Kodak C182 camera, that I have been doing for years. I have never installed an update. Is not ,"updating" a problem? Should I click on, "update now?
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    • I have always just connected my camera or phone to my PC via a USB cable. Then clicked on, IMPORT". That is all. This time, I saw a, "OneDrove" or something like that, trying to import them, but, just stopped. Could that be a conflict? I am trying to download a new version and install updates. I have not tried to import anything yet.
      Thanks
    • I don't know which "new" version you're referring to. If you're referring to v2015, there should be no updates if you're downloading from the Nero site. If you have Win 10, note that v2015 isn't officially supported in it. Some people have problems and some don't but there's a way around that. However, you seem to have the same problem with v2018 so I don't think that's an issue.

      Do you have your camera software installed in Windows? The manual talks about turning off the camera before making the USB connection and then turning it on after making the connection. Then, your software should see it and the files.

      I don't know how One Drive is set up on your system. Did you change the OS to Win 10 since last using the camera?
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