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I changed my computer and like to download my Nero software Platinum2019

I have a subscription for Nero Platinum 2019 and like to download th my new computer
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  • Hi Wolfgang-

    I assume you have your serial number written down somewhere.

    If you still have the old computer, uninstall v2019 from it.

    Go to nero.com, downloads and download the stub installer. Run it to do the installation. I don't remember if it will offer to install the Content Packs after the base installation. If not, open v2019 and select Nero Content. You will be able to download the Content Packs from there and then install them.

    If you didn't uninstall v2019 from your old computer, you'll need to send an e-mail containing your serial number to patent.activation@nero.com requesting that they reactivate your patents.
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  • From a different thread that you posted in today-

    "It is unbelievable that after download and installing my software I am still ask again to purchase the software on my new computer Order 126147250.Out of frustration I have now installed Roxio which is very easy to download and not such a nightmare like nero which have been using forever I had bought Nero Platinum twice and 2020 and still con not use any.It looks Roxio will be the answer for my future."

    You have a "subscription." That means you have to pay each year to renew it. When you renew, you also get an upgrade to the the latest version of Nero.

    You should be able to get a refund for v2020. If so, simply renew your v2019 subscription to get v2020.

    If you don't want a subscription, then buy a permanent license for v2020. Since a new version of Nero will be available in roughly 6 weeks, you might want to hold off.

    If you do the latter and still get the same problem, we can help.
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