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I have not received download link after purchase Nero Platinum Suite. They've sent me only licence key

I've bought Nero Platinum Suite on July, 4, 2019 through 2Checkout. But I've got only the licence key after that and no download link. The company has not replied on my e-mail request. I don't know how I can download Nero Platinum Suite in this case. When I'm trying to download it from Nero site they offer me a trial version and ask for my credit card again
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