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I’m frustrated

I purchased Nero 2016 (details below) and i could not download in time, is there any way to redo it?

Purchased in : 11/02/2016
Download limit in : 13/03/2016
Tried to activate in : 11/11/2016
Country : Brazil
Products included : Nero Recode 2016, Nero Burning ROM 2016 and Link64 Video Downloader Ultimate
Package name (in portuguese) : WOW pacote Nero: Os Três Mosqueteiros
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