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I want some actual support. Where do I contact some real support instead of this community-run nonsense.

I want some actual support. Where do I contact some real support instead of this community-run nonsense. Do you not do actual software support any more?
This is ridiculous. I think I am going to being the process of getting my money back. If this is the level of support I can expect from Nero I think I will go try some other software. This is not acceptable.
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