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I’m
confused
I cannot instal Nero Platinum 2014 because they ask for nero.menutemplatepackbasic.msi, and I don't find it in my computer
The machine ask for this .msi and I don't find anything in any place. I have unninstalled Nero 12 Platinum and I think that is the problem. How I can solve this problem? I paid for new version, and I need to use the software! 
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This look like you got an incomplete installer - from what webpage you downloaded hte installer?Comment -
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This reply was created from a merged topic originally titled
I cannot instal Nero Platinum 2014 because they ask for nero.menutemplatepackbasic.msi, and I don't find it in my computer.
I've downloaded from Brazilian Portuguese page, maybe an Upgrade?
but I've uninstalled all the previous versions and I need to obtain de complete version, but I have the IDs of Nero 11, Nero 12 and Nero 13. How I can obtain the complementar issues??? -
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Hello José Eduardo Petri,
please provide the installation log to our technical support for a further analysis. Start a new installation and open your Windows Explorer when the process fails.
Enter in the address field %temp%. In the temp directory should be a MSIx.log (x for installationnumber) file.
Send this log file to the following address: techsupport@nero.com -
