I’m confused

I cannot instal Nero Platinum 2014 because they ask for nero.menutemplatepackbasic.msi, and I don't find it in my computer

The machine ask for this .msi and I don't find anything in any place. I have unninstalled Nero 12 Platinum and I think that is the problem. How I can solve this problem? I paid for new version, and I need to use the software!
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