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I just bought nero for $49.99 and can't get it to copy from file or disk ?

I just bought nero for $49.99 and can't get it to copy from file or disk. I have tryed everything I know to copy a disk for a funeral tomorrow and I can't get it to copy a good disk to play on a TV ? am I just screwed or what ? Itryed to call the 888 # and was told I have to spend .1.25 per minute to get an ansewer? is this the way you do business?
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