I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing?

Edit Subject

After payment (via iDeal... nothing, how do I get my upgrade?

1 person has
this question +1

Answered

0

Edit

Delete

Remove

Official

Fork

Jens November 29, 2013 11:11

First: There is no Platinum 2013 - I think you mean 2014?

Second: Where you bought the update? At nero online-shop?
In this case: Look in your e-mail - or relogin to the shop.

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

First: There is no Platinum 2013 - I think you mean 2014? Second: Where you bought the update? At nero online-shop? In this case: Look in your e-mail - or relogin to the shop.

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
0

Edit

Delete

Remove

Official

Fork

JuanG November 29, 2013 13:40

Hi Rod Summers,

please contact our Customer Service department via
customer-service-emea@nero.com
and explain your problem. They will be able to check the order status for you.

Beside that I would also recommend to check your bank account to where you transfered the money. iDeal has announced that their customers are receiving phishing e-mails. You may want to check this.

http://www.ideal.nl/?s=warning

Best regards,

JuanG

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

Hi Rod Summers, please contact our Customer Service department via customer-service-emea@nero.com and explain your problem. They will be able to check the order status for you. Beside that I would also recommend to check your bank account to where you transfered the money. iDeal has announced that their customers are receiving phishing e-mails. You may want to check this. http://www.ideal.nl/?s=warning Best regards, JuanG

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel

Reply to This Topic (some HTML allowed)
What's the status of this question?

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

About this Question

Products & Services

Tagged

I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing?

Edit Subject

About this Question

Products & Services

Tagged

I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing? Edit Subject

I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing?

Edit Subject