I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing?

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After payment (via iDeal... nothing, how do I get my upgrade?

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Jens November 29, 2013 11:11

First: There is no Platinum 2013 - I think you mean 2014?

Second: Where you bought the update? At nero online-shop?
In this case: Look in your e-mail - or relogin to the shop.

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First: There is no Platinum 2013 - I think you mean 2014? Second: Where you bought the update? At nero online-shop? In this case: Look in your e-mail - or relogin to the shop.

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JuanG November 29, 2013 13:40

Hi Rod Summers,

please contact our Customer Service department via
customer-service-emea@nero.com
and explain your problem. They will be able to check the order status for you.

Beside that I would also recommend to check your bank account to where you transfered the money. iDeal has announced that their customers are receiving phishing e-mails. You may want to check this.

http://www.ideal.nl/?s=warning

Best regards,

JuanG

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Hi Rod Summers, please contact our Customer Service department via customer-service-emea@nero.com and explain your problem. They will be able to check the order status for you. Beside that I would also recommend to check your bank account to where you transfered the money. iDeal has announced that their customers are receiving phishing e-mails. You may want to check this. http://www.ideal.nl/?s=warning Best regards, JuanG

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I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing?

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About this Question

Products & Services

Tagged

I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing? Edit Subject

I just upgraded to Platinum 2013 and the money has been taken from my account and the ...nothing?

Edit Subject