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impossible to burn cd or dvd

hello, when i burn cd or dvd i have always crash
the message is in frensh sorry: la gravure a echoué.
all my drivers has upt to date (bios, dvd, motherboard)
i have try with Windows to burn and a have crash to.
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  • First: What Application do you use? What exact version?
    And: What windows version?
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  • Nero 9 is not compatible with windows 8.1.

    Please use a newer version of nero - for example nero 2015. You can download the trial-version here:
    http://www.nero.com/enu/downloads/

    Just test, if this version works
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  • thank you
    i m testing
    and sorry for my English it s not my first language ;-)
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  • One of the problems is that your copy of v9 is well out of date. It's not even compatible with Win 7. Was this a free version?
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  • it dosent work, i have trying with nero 12
    same problem
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  • i post log nero crash

    Windows NT based 6.2
    AMD64
    Wow64Process
    Nero Version: 12.5.5.0
    Internal Version: 12,5,5,0

    Recorder: Version: SB01 - HA 1 TA 0 - 12.5.5.0
    Adapter driver: HA 1
    Drive buffer : 1536kB
    Bus Type : via Inquiry data
    CD-ROM: Version: 1.0c - HA 1 TA 1 - 12.5.5.0
    Adapter driver: HA 1

    === Scsi-Device-Map ===

    === CDRom-Device-Map ===
    TSSTcorp CDDVDW SH-222BB F: CdRom0
    DiscSoft Virtual I: CdRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 4095MB (4194303kB)
    Free physical memory: 4095MB (4194303kB)
    Memory in use : 20 %
    Uncached PFiles: 0x0
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    16.10.2014
    CD Audio
    19:24:53 #1 Text 0 File SCSIPTICommands.cpp, Line 464
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    19:24:54 #2 CDADOC -1 File Cdadoc.cpp, Line 1739
    Audio item log info:
    Audio document burn settings:
    =============================
    Burn mode: DAO,
    CD Text: On,
    Cache disk or network files: No,
    Cache small files: No,
    Cache files smaller than 65536 bytes.
    Audio Multisession: No
    List of audio tracks:
    =====================
    Track 01: Length: 04:01.47, Pause frames: 150, Filters: 0, Name: '01. Ave Maria.mp3'.
    Track 02: Length: 03:28.44, Pause frames: 150, Filters: 0, Name: '02. Cold Song.mp3'.
    Track 03: Length: 03:56.44, Pause frames: 150, Filters: 0, Name: '03. Adagio Of Barber (Edit Agnus Dei).mp3'.
    Track 04: Length: 03:30.56, Pause frames: 150, Filters: 0, Name: '04. Sins.mp3'.
    Track 05: Length: 04:21.42, Pause frames: 150, Filters: 0, Name: '05. Don't Take Pleasure Of My Pain.mp3'.
    Track 06: Length: 03:53.51, Pause frames: 150, Filters: 0, Name: '06. After Time.mp3'.
    Track 07: Length: 04:15.33, Pause frames: 150, Filters: 0, Name: '07. Just Close Your Eyes.mp3'.
    Track 08: Length: 04:12.29, Pause frames: 150, Filters: 0, Name: '08. Tiesto Demoni.mp3'.
    Track 09: Length: 03:54.23, Pause frames: 150, Filters: 0, Name: '09. Lost Jericho.mp3'.
    Track 10: Length: 05:05.63, Pause frames: 150, Filters: 0, Name: '10. Thousand Words (Edit We Call Your Name).mp3'.
    Track 11: Length: 02:45.24, Pause frames: 150, Filters: 0, Name: 'Michel TelÃ3 - Ai Se Eu Te Pego - Video Oficial (Assim vocÃa me mata).mp3'.
    Track 12: Length: 03:48.44, Pause frames: 150, Filters: 0, Name: 'HIM (Chris Isaak) - Wicked Game (Acoustic Loop Cover by Kevin Staudt).mp3'.
    Total size: 47:38.50

    19:24:54 #3 Text 0 File Burncd.cpp, Line 3270
    TSSTcorp CDDVDW SH-222BB
    Super Link activés

    19:24:54 #4 Text 0 File AudioCompilationImpl.cpp, Line 838
    DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
    DRM: Beginning burn process.

    19:24:54 #5 PHASE 214 File dlgbrnst.cpp, Line 2066
    Generation of disc structures started

    19:24:54 #6 PHASE 215 File dlgbrnst.cpp, Line 2066
    Generation of disc structures completed

    19:24:54 #7 Text 0 File Burncd.cpp, Line 3605
    Turn on Disc-At-Once, using CD-R/RW media

    19:24:54 #8 Text 0 File DlgWaitCD.cpp, Line 334
    [F: CDDVDW SH-222BB ] Last possible write address on media: 359843
    Last address to be written: 214249

    19:24:54 #9 Text 0 File DlgWaitCD.cpp, Line 346
    [F: CDDVDW SH-222BB ] Write in overburning mode: NO (enabled: CD)

    19:24:54 #10 Text 0 File DlgWaitCD.cpp, Line 3034
    Recorder: TSSTcorp CDDVDW SH-222BB;
    CDR code: 00 97 26 66; OSJ entry from: CMC Magnetics Corporation
    ATIP Data:
    Special Info [hex] 1: D0 00 98, 2: 61 1A 42 (LI 97:26.66), 3: 4F 3B 47 (LO 79:59.71)
    Additional Info [hex] 1: 00 00 80 (invalid), 2: 00 80 00 (invalid), 3: 00 80 80 (invalid)

    19:24:54 #11 Text 0 File DlgWaitCD.cpp, Line 537
    [F: CDDVDW SH-222BB ] >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    19:24:54 #12 Text 0 File ThreadedTransferInterface.cpp, Line 878
    Setup items (after recorder preparation)
    0: TRM_AUDIO_NOPRE (01. Ave Maria.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 18122 (18122) = #18122/4:1.47
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 18122 blocks [F: TSSTcorp CDDVDW SH-222BB]
    1: TRM_AUDIO_NOPRE (02. Cold Song.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 15644 (15644) = #15644/3:28.44
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 15644 blocks [F: TSSTcorp CDDVDW SH-222BB]
    2: TRM_AUDIO_NOPRE (03. Adagio Of Barber (Edit Agnus Dei).mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 17744 (17744) = #17744/3:56.44
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 17744 blocks [F: TSSTcorp CDDVDW SH-222BB]
    3: TRM_AUDIO_NOPRE (04. Sins.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 15806 (15806) = #15806/3:30.56
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 15806 blocks [F: TSSTcorp CDDVDW SH-222BB]
    4: TRM_AUDIO_NOPRE (05. Don't Take Pleasure Of My Pain.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 19617 (19617) = #19617/4:21.42
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 19617 blocks [F: TSSTcorp CDDVDW SH-222BB]
    5: TRM_AUDIO_NOPRE (06. After Time.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 17526 (17526) = #17526/3:53.51
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 17526 blocks [F: TSSTcorp CDDVDW SH-222BB]
    6: TRM_AUDIO_NOPRE (07. Just Close Your Eyes.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 19158 (19158) = #19158/4:15.33
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 19158 blocks [F: TSSTcorp CDDVDW SH-222BB]
    7: TRM_AUDIO_NOPRE (08. Tiesto Demoni.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 18929 (18929) = #18929/4:12.29
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 18929 blocks [F: TSSTcorp CDDVDW SH-222BB]
    8: TRM_AUDIO_NOPRE (09. Lost Jericho.mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 17573 (17573) = #17573/3:54.23
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 17573 blocks [F: TSSTcorp CDDVDW SH-222BB]
    9: TRM_AUDIO_NOPRE (10. Thousand Words (Edit We Call Your Name).mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 22938 (22938) = #22938/5:5.63
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 22938 blocks [F: TSSTcorp CDDVDW SH-222BB]
    10: TRM_AUDIO_NOPRE (Michel TelÃ3 - Ai Se Eu Te Pego - Video Oficial (Assim vocÃa me mata).mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 12399 (12399) = #12399/2:45.24
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 12399 blocks [F: TSSTcorp CDDVDW SH-222BB]
    11: TRM_AUDIO_NOPRE (HIM (Chris Isaak) - Wicked Game (Acoustic Loop Cover by Kevin Staudt).mp3)
    2 indices, index0 (150) not provided
    original disc pos #0 + 17144 (17144) = #17144/3:48.44
    relocatable, disc pos for caching/writing not required/not required
    -> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 17144 blocks [F: TSSTcorp CDDVDW SH-222BB]
    --------------------------------------------------------------

    19:24:54 #13 Text 0 File ThreadedTransferInterface.cpp, Line 1094
    Prepare [F: TSSTcorp CDDVDW SH-222BB] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: " "
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 12: Idx 0 Idx 1 Next Trk
    1: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 0 352800 42975744, ISRC ""
    2: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 42975744 43328544 80123232, ISRC ""
    3: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 80123232 80476032 122209920, ISRC ""
    4: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 122209920 122562720 159738432, ISRC ""
    5: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 159738432 160091232 206230416, ISRC ""
    6: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 206230416 206583216 247804368, ISRC ""
    7: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 247804368 248157168 293216784, ISRC ""
    8: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 293216784 293569584 338090592, ISRC ""
    9: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 338090592 338443392 379775088, ISRC ""
    10: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 379775088 380127888 434078064, ISRC ""
    11: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 434078064 434430864 463593312, ISRC ""
    12: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 463593312 463946112 504268800, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    -150 | lead-in | 0 | 0x01 | 0 | 0 | 0x00
    -150 | 1 | 0 | 0x21 | 0 | 0 | 0x00
    0 | 1 | 1 | 0x21 | 18122 | 0 | 0x00
    18122 | 2 | 0 | 0x21 | 0 | 0 | 0x00
    18272 | 2 | 1 | 0x21 | 15644 | 18272 | 0x00
    33916 | 3 | 0 | 0x21 | 0 | 0 | 0x00
    34066 | 3 | 1 | 0x21 | 17744 | 34066 | 0x00
    51810 | 4 | 0 | 0x21 | 0 | 0 | 0x00
    51960 | 4 | 1 | 0x21 | 15806 | 51960 | 0x00
    67766 | 5 | 0 | 0x21 | 0 | 0 | 0x00
    67916 | 5 | 1 | 0x21 | 19617 | 67916 | 0x00
    87533 | 6 | 0 | 0x21 | 0 | 0 | 0x00
    87683 | 6 | 1 | 0x21 | 17526 | 87683 | 0x00
    105209 | 7 | 0 | 0x21 | 0 | 0 | 0x00
    105359 | 7 | 1 | 0x21 | 19158 | 105359 | 0x00
    124517 | 8 | 0 | 0x21 | 0 | 0 | 0x00
    124667 | 8 | 1 | 0x21 | 18929 | 124667 | 0x00
    143596 | 9 | 0 | 0x21 | 0 | 0 | 0x00
    143746 | 9 | 1 | 0x21 | 17573 | 143746 | 0x00
    161319 | 10 | 0 | 0x21 | 0 | 0 | 0x00
    161469 | 10 | 1 | 0x21 | 22938 | 161469 | 0x00
    184407 | 11 | 0 | 0x21 | 0 | 0 | 0x00
    184557 | 11 | 1 | 0x21 | 12399 | 184557 | 0x00
    196956 | 12 | 0 | 0x21 | 0 | 0 | 0x00
    197106 | 12 | 1 | 0x21 | 17144 | 197106 | 0x00
    214250 | lead-out | 1 | 0x01 | 0 | 0 | 0x00
    MediaType: CD-R

    19:24:54 #14 Text 0 File SCSIPTICommands.cpp, Line 251
    SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

    19:24:54 #15 Text 0 File Burncd.cpp, Line 4467
    Caching options: cache CDRom or Network-No, small files-No ( ON

    19:24:54 #31 Text 0 File Mmc.cpp, Line 17863
    CueData, Len=208
    21 00 00 41 00 00 00 00
    21 01 00 00 00 00 00 00
    21 01 01 00 00 00 02 00
    21 02 00 00 00 04 03 2f
    21 02 01 00 00 04 05 2f
    21 03 00 00 00 07 22 10
    21 03 01 00 00 07 24 10
    21 04 00 00 00 0b 20 3c
    21 04 01 00 00 0b 22 3c
    21 05 00 00 00 0f 05 29
    21 05 01 00 00 0f 07 29
    21 06 00 00 00 13 1d 08
    21 06 01 00 00 13 1f 08
    21 07 00 00 00 17 18 3b
    21 07 01 00 00 17 1a 3b
    21 08 00 00 00 1b 2a 11
    21 08 01 00 00 1b 2c 11
    21 09 00 00 00 1f 38 2e
    21 09 01 00 00 1f 3a 2e
    21 0a 00 00 00 23 34 45
    21 0a 01 00 00 23 36 45
    21 0b 00 00 00 29 00 39
    21 0b 01 00 00 29 02 39
    21 0c 00 00 00 2b 30 06
    21 0c 01 00 00 2b 32 06
    01 aa 01 01 00 2f 26 32

    19:24:54 #32 Text 0 File ThreadedTransfer.cpp, Line 273
    Pipe memory size 83836800

    19:25:08 #33 SPTI -1502 File SCSIPassThrough.cpp, Line 224
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1502)
    CDB Data: 0x2A 00 FF FF EF DC 00 02 AA 00 00 00
    Sense Key: 0x04 (KEY_HARDWARE_ERROR)
    Sense Code: 0x08
    Sense Qual: 0x03
    Sense Area: 0x70 00 04 00 00 00 00 0A 00 00 00 00 08 03
    Buffer x00d64f40: Len xffc0
    0x20 10 0C 18 00 30 01 05 1C 26 04 00 11 17 09 21
    0x00 04 15 32 18 1B 32 1B 20 10 18 19 00 30 01 05
    0x1C 26 04 00 11 17 09 21 00 04 15 32 18 1F 0A 34

    19:25:08 #34 TRANSFER -20 File ThreadedTransfer.cpp, Line 1233
    Could not perform Write

    19:25:08 #35 CDR -1502 File Writer.cpp, Line 339
    DMA-driver error. CRC error
    F: TSSTcorp CDDVDW SH-222BB

    19:25:11 #36 Text 0 File DVDPlusDualLayer.cpp, Line 1462
    SetDriveCaps: Set LAST LBA of layer 1 to 0

    19:25:12 #37 PHASE 34 File dlgbrnst.cpp, Line 2066
    Simulation failed at 40x (6.000 Ko/s)

    19:25:12 #38 Text 0 File AudioCompilationImpl.cpp, Line 863
    DRM: DRM burn session terminated.

    19:25:12 #39 Text 0 File AudioCompilationImpl.cpp, Line 892
    DRM: Closing entire DRM handling. Bye.

    19:25:12 #40 Text 0 File SCSIPTICommands.cpp, Line 301
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    19:25:12 #41 Text 0 File Cdrdrv.cpp, Line 12127
    DriveLocker: UnLockVolume completed

    19:25:12 #42 Text 0 File SCSIPTICommands.cpp, Line 464
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
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  • probleme resolve,
    i have change the sata port on my motherboard
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  • Great! The log clearly showed a problem with the drive or its connection.

    If you're using v12, make sure to go to the Nero ControlCenter and run the check for updates. Your v12 is out of date.
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